Intermittent Events not triggering from Event Queue

[Sue Doughty]

Problem solved!

What was happening is that the images were being scanned incorrectly (to
the wrong employee or the wrong document type).  We have a home grown
program that allows images to be re-linked to the correct place.  They
were re-linking the images, which would not trigger the event.  They
failed to tell me that little tidbit about re-linking.....thanks for all
the responses...it's great to have someplace to come to for help!

Regards,
Sue T. Doughty
SAP Workflow Specialist
Old Dominion Freight Line, Inc.
500 Old Dominion Way
Thomasville, NC 27360
Phone:  (336) 822-5189
Toll Free (800 ) 432-6335, ext. 5189
Email:  sue.doughty at odfl.com
-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Mike Pokraka
Sent: Tuesday, April 07, 2009 10:25 AM
To: SAP Workflow Users' Group
Subject: RE: Intermittent Events not triggering from Event Queue

Hi Sue,

Have a look at SWU2 or SM58 within a few hours of losing events. Also
check dumps in ST22.

Cheers,
Mike

On Mon, April 6, 2009 9:21 pm, Sue Doughty wrote:
> Thank you Rick for your response.
>
> I've been looking some more and it seems like the events are not even
> getting into the Event Queue, so the job running would not be picking
> them up anyway.
>
> I've looked at the events that are processing and they show up as
being
> "Put in the queue" if the event is triggered upon scanning and then
when
> the job runs to start the workflows you see "SWW_WI_CREATE_EVENT".
>
> I'm not seeing any entry at all for the images that were supposed to
> kick off workflows.  So, what Marcia said is the problem that I'm
> seeing....that the event is not even getting triggered.
>
> Regards,
> Sue T. Doughty
> SAP Workflow Specialist
> Old Dominion Freight Line, Inc.
> 500 Old Dominion Way
> Thomasville, NC 27360
> Phone:  (336) 822-5189
> Toll Free (800 ) 432-6335, ext. 5189
> Email:  sue.doughty at odfl.com
>
> -----Original Message-----
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
Behalf
> Of Rick Bakker
> Sent: Monday, April 06, 2009 3:15 PM
> To: SAP Workflow Users' Group
> Subject: Re: Intermittent Events not triggering from Event Queue
>
> Hello,
>
> Does the background job check if any other instance of the background
> job is running (eg the one from 6 minutes ago)? If so, what does it do
> if it finds one?
> If it kills the other one that could be a problem; if it doesn't kill
> it then that could be a problem too, there could be some sort of
> locking issue.
>
> How does the program know when to create an event, it checks a table
> for new entries?
>
> regards
> Rick Bakker
> Hanabi Technology
>
> On 4/6/09, Sue Doughty <Sue.Doughty at odfl.com> wrote:
>> We're on ECC6.
>>
>> We have workflows that are triggered when certain document types are
>> scanned into SAP.  The scanning of the image triggers the PREL
> ASSIGNED
>> event.  Up until recently there were no issues.
>>
>> In the last month or so, some of the events are not being triggered.
> I
>> can see that the images were stored with the Employee in SAP, but no
>> event was triggered by the scanning.
>>
>> I've been looking at the Event trace and can find no errors and no
>> evidence that the event was triggered for the images that were
scanned
>> but no workflow was started.
>>
>> There is no rhyme or reason for the missing workflows.  We'll go
along
>> for a while and all will be fine and then I'll get emails that
> workflows
>> were not triggered on different dates.
>>
>> Is there anywhere else I can look...tables, transactions, etc?  Could
> it
>> be with the way that the background job is set up that delivers the
>> events?  I have it running every six minutes.  We have all kinds of
>> events (hundreds of them) triggered during the day....could it be an
>> overload of events at one time?  Do events that are not delivered get
>> dropped if the background job is still delivering events when the
next
>> job starts six minutes later?
>>
>> Any help would be greatly appreciated.
>>
>> Regards,
>> Sue T. Doughty
>> SAP Workflow Specialist
>> Old Dominion Freight Line, Inc.
>> 500 Old Dominion Way
>> Thomasville, NC 27360
>> Phone:  (336) 822-5189
>> Toll Free (800 ) 432-6335, ext. 5189
>> Email:  sue.doughty at odfl.com
>>
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>> SAP-WUG mailing list
>> SAP-WUG at mit.edu
>> http://mailman.mit.edu/mailman/listinfo/sap-wug
>>
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