CATS workflow

[Sharath K]

Hi,
I am using standard task TS20000460 for time sheet approval(automatic agent determination). I configured this task in CAC1 and working fine.
But business needs to get this workflow approval  only in certain conditions( if hours > 8, then get the workflow triggered). 
Is there any way to control this..any clue is appreciated.
 
 
thanks,
Sharath


      
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