Campaign Automation Workflow WS14000064 - e-mail person responsible error

[Bibby, David]

I thought I would update the list on this issue.
I managed to resolve it by debugging the failed method on the business
object BUS2010022. I found that the problem  was a combination of the
data in the business partner record and the e-mail smartform, not the
workflow.
The correspondence language of the BP was in a language that the mail
form had not been created for.
Regards
David

________________________________

From: Bibby, David 
Sent: 18 November 2008 16:47
To: 'SAP Workflow Users' Group'
Subject: Campaign Automation Workflow WS14000064 - e-mail person
responsible error


Hi,
I am implementing Campaign Automation in CRM 5.0 and have it working
apart from one of the workflows.
This is a SAP standard workflow WS14000064.
This may be more of a question for a CRM discussion forum but thought I
would try here in case anyone had ever set this up before from a
workflow perspective.
 
In the return table for the step 'Inform Person Responsible' there are 3
error items.
 
The third message simply says that the e-mail has not been contacted.
However the first two messages are the same as each other but the
message states: Mail for business partner &1 is empty and will not be
sent.
On the business  partner record there is a valid e-mail address (mine)
so I am not sure where it is looking for the e-mail address it claims it
does not have.
 
Does anyone have experience of this workflow and know how to resolve
this issue?
 
Many Thanks
David
 

 

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