Campaign Automation Workflow WS14000064 - e-mail person responsible error

[Bibby, David]

Hi,
I am implementing Campaign Automation in CRM 5.0 and have it working
apart from one of the workflows.
This is a SAP standard workflow WS14000064.
This may be more of a question for a CRM discussion forum but thought I
would try here in case anyone had ever set this up before from a
workflow perspective.
 
In the return table for the step 'Inform Person Responsible' there are 3
error items.
 
The third message simply says that the e-mail has not been contacted.
However the first two messages are the same as each other but the
message states: Mail for business partner &1 is empty and will not be
sent.
On the business  partner record there is a valid e-mail address (mine)
so I am not sure where it is looking for the e-mail address it claims it
does not have.
 
Does anyone have experience of this workflow and know how to resolve
this issue?
 
Many Thanks
David
 

 

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Any business communication, sent by or on behalf of Linklaters LLP or one of its affiliated firms or other entities (together "Linklaters"), is confidential and may be privileged or otherwise protected. If you receive it in error please inform us and then delete it from your system. You should not copy it or disclose its contents to anyone. Messages sent to and from Linklaters may be monitored to ensure compliance with internal policies and to protect our business. Emails are not secure and cannot be guaranteed to be error free. Anyone who communicates with us by email is taken to accept these risks.
Linklaters LLP (www.linklaters.com) is a limited liability partnership registered in England and Wales with registered number OC326345. It is a law firm regulated by the Solicitors Regulation Authority (www.sra.org.uk). The term partner in relation to Linklaters LLP is used to refer to a member of Linklaters LLP or an employee or consultant of Linklaters LLP or any of its affiliated firms or entities with equivalent standing and qualifications. 
A list of Linklaters LLP members together with a list of those non-members who are designated as partners and their professional qualifications, may be inspected at our registered office, One Silk Street, London EC2Y 8HQ and such persons are either solicitors, registered foreign lawyers or European lawyers.

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