Best practice for eMail Sends ? BOR, ABAP OO, .

Mon Mar 17 13:44:56 EDT 2008

We have a dialog step that is routed to a number of agents. We would like to (actively) send each of these people an eMail as well to let them know that they have an item to process.

The current agent determination is done via a rule associated with a function module. The fm returns a table of SWHACTORs. 

I'm sure there are a number of ways to accomplish this, including running an RS... job, but at this point, I think we'd like to just run  another step prior to the step of interest. ( But pls send other real  time ideas)

We maintain communication info on Infotype 105.

            userid (system username) is on subtype 0001

            email is on 0010

We may have a need to read a supplemental Infotype  as well so that some folks can opt out of  notification, or, for that  matter, we may have a future need to be able to extend the logic so that folks with red socks don't get emails on the second Wednesday of the month. (ie we may need a place to insert extra/future  logic) 

Is there a way to leverage our current rule fm and our IT 105 data to determine and send an email to these folks. 

Is there a base business object to work from?  Should we just construct a new one?

Is there a best practice Business Object / method to perform sends?

Is there a best practice ABAP / OO class / method to perform sends?

All info welcomed... 

Thanks...

..Mike 

Mike McInerney

Duke University

michaelm at duke.edu

(919)684-5371

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