Issue with the Rejection reason in Portal.

[Srivastava, Pawan]

Hello WF experts,
 
We have a requirement which incorporates the rejection reason after a
decision and should works both via the Portal and SAPGui i.e.
Synchronous Dialog Chains processing is required to enter reason for an
action.
 
Work Done:
1. User decision to either approve or reject the medical service by the
approver. (Standard    Method)....Once Rejected
2. Dialogue task for reason. (Customized method)
 
Working fine through SAPGui.

Issue:
When the reject option is selected on the workflow item in the portal a
separate 'Get Reject Reason'  item is created which takes the user to an
ITS transaction that allows the entry of a rejection reason. 
 
This is not only a usability issue but if the user does not perform this
step the workflow stops, so the solution needs to take the user directly
to the rejection reason transaction (as it does in R/3).
 
Appreciate if you could please share your experience to resolve the
above issue.
 
Thanks & Regards,
Pawan Srivastava
SAP WF Consultant
CSC Australia
Mb: +61.431.744.995
 


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