work items preview and display does not get displayed

[Senthil Mani]

Hi Everyone,
We are facing a situation where some of the users are not getting the
work items preview.

When they double click on the user decision item, nothing is displayed
in the screen with the message "Page cannot be displayed". 

How do we fix this issue?

The users are using R/3 4.7 version and 6.20 GUI. Their machines are on
Windows XP.

Thanks in advance for any suggestions and help.

-Mani.



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