Approve / Reject buttons inactive on approval work item

[Fletcher Nick]

Hi there everybody,

The scenario is as follows:

I am creating an approval workflow for shopping carts in SRM. I have created
an approval task by copying an existing customer approval task (which works
perfectly well in the approval WF).  The new task has been set to be a
general task.  When the approval work item is created using the new task, it
appears in the SRM inbox with the green tick and red cross greyed out, i.e.
approval/rejection from this screen is not possible.  When you click on the
work item to see the SC in the 'Approve Purchase' screen, the 'Approved' and
'Rejected' radio buttons are open for input, i.e. from this screen
approval/rejection is possible.

Question:

Can anybody tell me why these buttons are greyed out and what I should do to
make them active?

Many thanks,

Nick

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