<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META NAME="Generator" CONTENT="MS Exchange Server version 5.5.2654.45">
<TITLE>Approve / Reject buttons inactive on approval work item</TITLE>
</HEAD>
<BODY>
<P><FONT SIZE=2 FACE="Arial">Hi there everybody,</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">The scenario is as follows:</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">I am creating an approval workflow for shopping carts in SRM. I have created an approval task by copying an existing customer approval task (which works perfectly well in the approval WF). The new task has been set to be a general task. When the approval work item is created using the new task, it appears in the SRM inbox with the green tick and red cross greyed out, i.e. approval/rejection from this screen is not possible. When you click on the work item to see the SC in the 'Approve Purchase' screen, the 'Approved' and 'Rejected' radio buttons are open for input, i.e. from this screen approval/rejection is possible.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Question:</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Can anybody tell me why these buttons are greyed out and what I should do to make them active?</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Many thanks,</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Nick</FONT>
</P>
<p><span style="font-family:'Arial';font-size:10pt;">*****************************************************************</span></p>
<p><span style="font-family:'Arial';font-size:10pt;">Any opinions expressed in this email are those of the individual and not necessarily those of NPIA.</span></p>
<p><span style="font-family:'Arial';font-size:10pt;">It is intended only for the person(s) to whom it is addressed and may contain privileged information.</span></p>
<p><span style="font-family:'Arial';font-size:10pt;">Accordingly, the copying, dissemination or distribution of this message to any other person may constitute a breach of Civil or Criminal Law.</span></p>
<p><span style="font-family:'Arial';font-size:10pt;">*****************************************************************</span></p>
<p><span style="font-family:'Arial';font-size:10pt;"> </span></p></BODY>
</HTML>