Possible agents

[david.s.dittmer@accenture.com]

Hello workflow experts,

I have a workflow with the additional agents assigned to the attribute
NO GENERAL TASK and no agent assignment. I have a role function module
with code which searches for agents on the partner profiles of the
customer and work items are being sent to these agents. How is it
possible that when there are no possible agents, that the role overrides
the workflow agent settings. 

 

David.S.Dittmer

 

 



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