No email notification for manual "forwarded" work item

[Warunee Charoenkarnka]

Dear Henk

Thank you very much. We've actually scheduled RSWUWFML2 for every 5 mins 
and the job
is run without any problem. Users receive email notification as usual but 
not the manual forwarded
ones. 

Could you help explain a bit more about what you mentioned "If a user 
manually forwards its task 
to another user, no automatical mail will be sent to the other user" ? 
Does it mean that this is also
the nature of workflow? If so, do you have any idea how to fix? Thank you 
in advance.
 
Regards,
Warunee

----- Forwarded by Warunee Charoenkarnka/BNK/SC/PHILIPS on 2007-05-12 
04:14 PM -----






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2007-05-11 09:11 PM
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No email notification for manual "forwarded" work item
Classification





You could try SOST.
 
In here you can monitor all requests and also start the send process 
manually. 
 
But I think that this will not help you in this case. If a user manually 
forwards its task to another user, no automatical mail will be sent to the 
other user.
 
You could use report RSWUWFML2 to send notifications to user. It can be 
scheduled regularely depending on your needs.
 
Best regards,
Henk

________________________________

From: sap-wug-bounces at mit.edu on behalf of Warunee Charoenkarnka
Sent: Fri 11/05/2007 11:16
To: sap-wug at mit.edu
Subject: No email notification for manual "forwarded" work item



Hello all, 

I've just joined my organization to support about workflow. This field is 
still very new to me and I'd 
like to learn more from your expertise. Please help for below case since 
the user requirement for 
solid answer is urgent. 

Recently, our users have raised up the problem that they did not receive 
Lotus Notes email notification 
for the work items that were "manually forwarded" from their colleague. 

As I've checked, office setting in Business Workplace is ok. Setting in 
user maintenance (Internet mail) 
is correct  Batch job for forwarding work items looks fine. However, I 
have no authorization to check 
further in t-code "SCOT". 

Is there anyway or transaction to know if workflow is built to trigger 
email notification? Thank you very 
much in advance for your help. 

Regards, 
Warunee 
                                              
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