Statistics on wait times?

Tue Aug 7 13:04:31 EDT 2007

Short update:

Since only a few responses have come in and since there is a fair amount
of variation in the results I thought I'd set up a webex/telco with the
participants to go through the results and brainstorm the conclusions. 

My guess that is more interesting than a straight-forward statistical
summary anyway.

So if you haven't sent results yet but intend to before the end of the
week please let me know where you're located when you send the result so
that I can take time-zones into account.

All the best,
Alan

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Susan R. Keohan
Sent: Freitag, 3. August 2007 19:14
To: SAP Workflow Users' Group
Subject: Re: Statistics on wait times?

Hi Alan,

It would be great if you could summarize (ie: remove all identifying 
info) for the list... Not everyone on SAP-WUG is a member of ASUG, and 
since the participants as on SAP-WUG, that is where the results should 
go (IMHO).

As for defecting, well, it's just that we miss you so much, some of us 
are a little bitter.  But obviously, you are not disappearing, so 
hopefully we will see you on the DUET side of life.

Cheers,
Sue

Rickayzen, Alan wrote:
> Alon,
> I will NOT share this with the whole group, just with those sending me
> data because that is what I promised and I've already had a couple of
> responses.  Having been accused of defecting (deep blush) I don't want
> to push my luck.
>  
> However, I do think that a poll could be created based on an analysis
of
> these initial results and the poll results could be available to
> everybody and would make a great ASUG wf presentation. Maybe I can
> create an initial high-level (anonymous) summary that the participants
> would be happy to share.
>  
>  
> Best regards,
>  
> Alan Rickayzen
> SAP AG
>  
> ________________________________
> 
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
Behalf
> Of Alon Raskin
> Sent: Mittwoch, 1. August 2007 19:40
> To: SAP Workflow Users' Group
> Subject: RE: Statistics on wait times?
> 
> 
> I would love to see those statistics too. 
>  
> If you can share these with the whole group or directly to me and Alan
> then it would be appreciated.
>  
> Regards,
>  
> Alon Raskin
> e: araskin at 3i-consulting.com <mailto:araskin at 3i-consulting.com> 
>  
> 
> ________________________________
> 
> From: sap-wug-bounces at mit.edu on behalf of Rickayzen, Alan
> Sent: Wed 8/1/2007 10:19
> To: SAP Workflow Users' Group
> Subject: Statistics on wait times?
> 
> 
> 
> Dear workflow experts,
> 
> I'm hoping to gather some statistics on workflow performance - in
> particular wait times (i.e. wasted time - time a work item spends
before
> someone works on it).
> In particular - I'm looking to see how e-mail notifications affect
> things.
> 
> Why? Duet supports SAP Business Workflow and I'm confident we'll
> eventually be able to show how much advantage there is in, say, doing
> offline approvals compared with simple notifications compared with no
> e-mail support at all.
> 
> Here's the request to workflow administrators - if you're not one,
> sorry, you won't have the authorization or expertise and can stop
> reading here :-)
> 
> 
> IMPORTANT: Don't do this today. Wait until next week to give anyone a
> chance to raises concerns about risks involved just in case there are
> any that my colleagues and I have overlooked.
> 
> 
> ------------------------------
> 
> To create the statistics, you simply call transaction SWI2_DURA in a
> production system and select the last-365-days interval.
> The task ID is TS00008267 (or equivalent) and press F8. This does not
> make changes in the system - it simply reads the data.
> 
> Irrespective of what mail system you use, I'm hoping to receive
> 
> 1. Threshold values shown by the report (10%, 50%, 90%) and the
average
> values (wait, process, total). Just cut and paste these from the
report
> results.
> 
> 2. Whether or not you send e-mail notifications, or even e-mail-based
> approvals as in SRM.
> 
> 3. What mail client you use.
> 
> 4. Whether you have enhanced the standard SAP notification
capabilities
> (Kjetil did with great success).
> 
> 5. Process name  if possible (e.g. shopping cart approval). I guess
this
> is only possible if you copied TS8267 to your own custom task for one
> particular process to configure a useful task description and do
proper
> reporting (Massive kudos for doing this - triple-kudos for anyone
doing
> this sort of reporting in BI).
> 
> Address to return results to:
>        alan.rickayzen at sap.com
> 
> ------------------
> 
> I'll circulate the statistical results (without the company or
personal
> names) to Sue (our workflow Goddess) and those of you generous enough
> with your time to participate. Maybe we can improve the questions
later
> for a proper web survey for ASUG or some other event.
> 
> Best regards,
> 
> Alan  Rickayzen
> SAP AG
> 
> 
> 
> 
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
> 
> 
> 
> 
> 
>
------------------------------------------------------------------------
> 
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug

-- 
Susan R. Keohan
SAP Workflow Developer
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
Phone: 781-981-3561
Fax:   781-981-1607
keohan at ll.mit.edu
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