Statistics on wait times?

Fri Aug 3 14:52:51 EDT 2007

Fair enough, Sue - I'll send the summarized findings to you to
double-check that it is completely anonymous and then you can post the
findings here.
All the best,
Alan 

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Susan R. Keohan
Sent: Freitag, 3. August 2007 19:14
To: SAP Workflow Users' Group
Subject: Re: Statistics on wait times?

Hi Alan,

It would be great if you could summarize (ie: remove all identifying 
info) for the list... Not everyone on SAP-WUG is a member of ASUG, and 
since the participants as on SAP-WUG, that is where the results should 
go (IMHO).

As for defecting, well, it's just that we miss you so much, some of us 
are a little bitter.  But obviously, you are not disappearing, so 
hopefully we will see you on the DUET side of life.

Cheers,
Sue

Rickayzen, Alan wrote:
> Alon,
> I will NOT share this with the whole group, just with those sending me
> data because that is what I promised and I've already had a couple of
> responses.  Having been accused of defecting (deep blush) I don't want
> to push my luck.
>  
> However, I do think that a poll could be created based on an analysis
of
> these initial results and the poll results could be available to
> everybody and would make a great ASUG wf presentation. Maybe I can
> create an initial high-level (anonymous) summary that the participants
> would be happy to share.
>  
>  
> Best regards,
>  
> Alan Rickayzen
> SAP AG
>  
> ________________________________
> 
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
Behalf
> Of Alon Raskin
> Sent: Mittwoch, 1. August 2007 19:40
> To: SAP Workflow Users' Group
> Subject: RE: Statistics on wait times?
> 
> 
> I would love to see those statistics too. 
>  
> If you can share these with the whole group or directly to me and Alan
> then it would be appreciated.
>  
> Regards,
>  
> Alon Raskin
> e: araskin at 3i-consulting.com <mailto:araskin at 3i-consulting.com> 
>  
> 
> ________________________________
> 
> From: sap-wug-bounces at mit.edu on behalf of Rickayzen, Alan
> Sent: Wed 8/1/2007 10:19
> To: SAP Workflow Users' Group
> Subject: Statistics on wait times?
> 
> 
> 
> Dear workflow experts,
> 
> I'm hoping to gather some statistics on workflow performance - in
> particular wait times (i.e. wasted time - time a work item spends
before
> someone works on it).
> In particular - I'm looking to see how e-mail notifications affect
> things.
> 
> Why? Duet supports SAP Business Workflow and I'm confident we'll
> eventually be able to show how much advantage there is in, say, doing
> offline approvals compared with simple notifications compared with no
> e-mail support at all.
> 
> Here's the request to workflow administrators - if you're not one,
> sorry, you won't have the authorization or expertise and can stop
> reading here :-)
> 
> 
> IMPORTANT: Don't do this today. Wait until next week to give anyone a
> chance to raises concerns about risks involved just in case there are
> any that my colleagues and I have overlooked.
> 
> 
> ------------------------------
> 
> To create the statistics, you simply call transaction SWI2_DURA in a
> production system and select the last-365-days interval.
> The task ID is TS00008267 (or equivalent) and press F8. This does not
> make changes in the system - it simply reads the data.
> 
> Irrespective of what mail system you use, I'm hoping to receive
> 
> 1. Threshold values shown by the report (10%, 50%, 90%) and the
average
> values (wait, process, total). Just cut and paste these from the
report
> results.
> 
> 2. Whether or not you send e-mail notifications, or even e-mail-based
> approvals as in SRM.
> 
> 3. What mail client you use.
> 
> 4. Whether you have enhanced the standard SAP notification
capabilities
> (Kjetil did with great success).
> 
> 5. Process name  if possible (e.g. shopping cart approval). I guess
this
> is only possible if you copied TS8267 to your own custom task for one
> particular process to configure a useful task description and do
proper
> reporting (Massive kudos for doing this - triple-kudos for anyone
doing
> this sort of reporting in BI).
> 
> Address to return results to:
>        alan.rickayzen at sap.com
> 
> ------------------
> 
> I'll circulate the statistical results (without the company or
personal
> names) to Sue (our workflow Goddess) and those of you generous enough
> with your time to participate. Maybe we can improve the questions
later
> for a proper web survey for ASUG or some other event.
> 
> Best regards,
> 
> Alan  Rickayzen
> SAP AG
> 
> 
> 
> 
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
> 
> 
> 
> 
> 
>
------------------------------------------------------------------------
> 
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug

-- 
Susan R. Keohan
SAP Workflow Developer
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
Phone: 781-981-3561
Fax:   781-981-1607
keohan at ll.mit.edu
_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu
http://mailman.mit.edu/mailman/listinfo/sap-wug