Statistics on wait times?

[Sample, Rick]

Hear hear! (Meaning: A shout of acclamation or agreement)

As far as the defecting goes, that was just poking fun. I already
chatted with Alan on this 
and wish him well.

All do sincerity; I was "REALLY" wanting Alan, Jocelyn, and company to
produce a new version 
of the "Practical Workflow for SAP" for newer versions of SAP.  (I
expect my royalties in Dollars for this plug!)

Rick Sample
SAP Business Workflow Developer
Graybar, Inc.


-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Susan R. Keohan
Sent: Friday, August 03, 2007 12:14 PM
To: SAP Workflow Users' Group
Subject: Re: Statistics on wait times?

Hi Alan,

It would be great if you could summarize (ie: remove all identifying
info) for the list... Not everyone on SAP-WUG is a member of ASUG, and
since the participants as on SAP-WUG, that is where the results should
go (IMHO).

As for defecting, well, it's just that we miss you so much, some of us
are a little bitter.  But obviously, you are not disappearing, so
hopefully we will see you on the DUET side of life.

Cheers,
Sue

Rickayzen, Alan wrote:
> Alon,
> I will NOT share this with the whole group, just with those sending me

> data because that is what I promised and I've already had a couple of 
> responses.  Having been accused of defecting (deep blush) I don't want

> to push my luck.
>  
> However, I do think that a poll could be created based on an analysis 
> of these initial results and the poll results could be available to 
> everybody and would make a great ASUG wf presentation. Maybe I can 
> create an initial high-level (anonymous) summary that the participants

> would be happy to share.
>  
>  
> Best regards,
>  
> Alan Rickayzen
> SAP AG
>  
> ________________________________
> 
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On 
> Behalf Of Alon Raskin
> Sent: Mittwoch, 1. August 2007 19:40
> To: SAP Workflow Users' Group
> Subject: RE: Statistics on wait times?
> 
> 
> I would love to see those statistics too. 
>  
> If you can share these with the whole group or directly to me and Alan

> then it would be appreciated.
>  
> Regards,
>  
> Alon Raskin
> e: araskin at 3i-consulting.com <mailto:araskin at 3i-consulting.com>
>  
> 
> ________________________________
> 
> From: sap-wug-bounces at mit.edu on behalf of Rickayzen, Alan
> Sent: Wed 8/1/2007 10:19
> To: SAP Workflow Users' Group
> Subject: Statistics on wait times?
> 
> 
> 
> Dear workflow experts,
> 
> I'm hoping to gather some statistics on workflow performance - in 
> particular wait times (i.e. wasted time - time a work item spends 
> before someone works on it).
> In particular - I'm looking to see how e-mail notifications affect 
> things.
> 
> Why? Duet supports SAP Business Workflow and I'm confident we'll 
> eventually be able to show how much advantage there is in, say, doing 
> offline approvals compared with simple notifications compared with no 
> e-mail support at all.
> 
> Here's the request to workflow administrators - if you're not one, 
> sorry, you won't have the authorization or expertise and can stop 
> reading here :-)
> 
> 
> IMPORTANT: Don't do this today. Wait until next week to give anyone a 
> chance to raises concerns about risks involved just in case there are 
> any that my colleagues and I have overlooked.
> 
> 
> ------------------------------
> 
> To create the statistics, you simply call transaction SWI2_DURA in a 
> production system and select the last-365-days interval.
> The task ID is TS00008267 (or equivalent) and press F8. This does not 
> make changes in the system - it simply reads the data.
> 
> Irrespective of what mail system you use, I'm hoping to receive
> 
> 1. Threshold values shown by the report (10%, 50%, 90%) and the 
> average values (wait, process, total). Just cut and paste these from 
> the report results.
> 
> 2. Whether or not you send e-mail notifications, or even e-mail-based 
> approvals as in SRM.
> 
> 3. What mail client you use.
> 
> 4. Whether you have enhanced the standard SAP notification 
> capabilities (Kjetil did with great success).
> 
> 5. Process name  if possible (e.g. shopping cart approval). I guess 
> this is only possible if you copied TS8267 to your own custom task for

> one particular process to configure a useful task description and do 
> proper reporting (Massive kudos for doing this - triple-kudos for 
> anyone doing this sort of reporting in BI).
> 
> Address to return results to:
>        alan.rickayzen at sap.com
> 
> ------------------
> 
> I'll circulate the statistical results (without the company or 
> personal
> names) to Sue (our workflow Goddess) and those of you generous enough 
> with your time to participate. Maybe we can improve the questions 
> later for a proper web survey for ASUG or some other event.
> 
> Best regards,
> 
> Alan  Rickayzen
> SAP AG
> 
> 
> 
> 
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
> 
> 
> 
> 
> 
> ----------------------------------------------------------------------
> --
> 
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug

--
Susan R. Keohan
SAP Workflow Developer
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
Phone: 781-981-3561
Fax:   781-981-1607
keohan at ll.mit.edu
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