Agent Assignment on Forwarded Workflows

[Mark Pyc]

Depending on your release you may also be able to have
&_PREDECESSOR_WI.LASTDIALOGAGENT.NAMEWITHLEADINGUS&

OSS note 903692 explains.

Have fun,
Mark

On 9/29/06, Alon Raskin <araskin at 3i-consulting.com> wrote:
>
>  Hi Joanne,
>
> What you want to do is get the actual agent which executed the work item
> so that the next workflow item is routed to them rather then agent A. Every
> dialog task has an exporting parameter called _WI_ACTUAL_AGENT. Bind this
> value into an element in your container and then pass that into the agent
> assignment of the next step.
>
> *Alon Raskin*
>
> *e: **araskin at 3i-consulting.com* <araskin at 3i-consulting.com>
>
> *p: +1 207 409 4983*
>
> *f:  +1 806 403-4983*
>
>
>   ------------------------------
>
> *From:* sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] *On
> Behalf Of *Joanne Johnson
> *Sent:* 29 September 2006 15:48
> *To:* sap-wug at mit.edu
> *Subject:* Agent Assignment on Forwarded Workflows
>
>
>
> Good Afternoon,
>
>
>
> I am fairly new to workflows and would like to know what others do in this
> situation.
>
>
>
> I have a small workflow that performs agent assignment using userid's.  In
> this workflow, the workflow is assigned to a clerical person (userid = A) to
> be worked.  It goes thru an approval process and depending on the decision,
> follows a path which executes a background task.  If the dollar amount >
> $500, a second approval is needed by the supervisor (userid = B) and then it
> goes down the path of background tasks depending on the decision.
>
>
>
> Here's my problem.  User A manually forwards their workflow using the
> Forward icon  to another user (userid = C) who is also a possible agent.  It
> now appears correctly in user C's inbox.  However, when user C works the wf,
> since the next workitem in the flow is assigned to User A, it goes back into
> User A's Inbox.  So user C can't complete the workflow which defeats the
> purpose of forwarding.
>
>
>
> It seems to me that I want to capture the userid from the workflow header
> and pass it in the container and then on all subsequent tasks, replace the
> assigned agent with the container agent.  Is this the best solution?
> Suggestions on how to do this?
>
>
>
> As always, thanks for your help.
>
>
>
> Joanne Johnson
>
> Jo-Ann Stores, Inc.
>
> _______________________________________________
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>
>
>
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