Agent Assignment on Forwarded Workflows

[Alon Raskin]

Hi Joanne,

What you want to do is get the actual agent which executed the work item
so that the next workflow item is routed to them rather then agent A.
Every dialog task has an exporting parameter called _WI_ACTUAL_AGENT.
Bind this value into an element in your container and then pass that
into the agent assignment of the next step.

Alon Raskin

e: araskin at 3i-consulting.com <mailto:araskin at 3i-consulting.com> 

p: +1 207 409 4983

f:  +1 806 403-4983 

 

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Joanne Johnson
Sent: 29 September 2006 15:48
To: sap-wug at mit.edu
Subject: Agent Assignment on Forwarded Workflows

 

Good Afternoon, 

 

I am fairly new to workflows and would like to know what others do in
this situation.  

 

I have a small workflow that performs agent assignment using userid's.
In this workflow, the workflow is assigned to a clerical person (userid
= A) to be worked.  It goes thru an approval process and depending on
the decision, follows a path which executes a background task.  If the
dollar amount > $500, a second approval is needed by the supervisor
(userid = B) and then it goes down the path of background tasks
depending on the decision.

 

Here's my problem.  User A manually forwards their workflow using the
Forward icon  to another user (userid = C) who is also a possible agent.
It now appears correctly in user C's inbox.  However, when user C works
the wf, since the next workitem in the flow is assigned to User A, it
goes back into User A's Inbox.  So user C can't complete the workflow
which defeats the purpose of forwarding.

 

It seems to me that I want to capture the userid from the workflow
header and pass it in the container and then on all subsequent tasks,
replace the assigned agent with the container agent.  Is this the best
solution?  Suggestions on how to do this?

 

As always, thanks for your help.

 

Joanne Johnson

Jo-Ann Stores, Inc.

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