Re-evaluate Rules via header event doesn't replace the WI

[Mark Pyc]

No takers on this one? Does anybody productively use the header events with
the 'Re-evaluate Rules of Active Work Items' option?

Thanks,
Mark


On 9/19/06, Mark Pyc <mark.pyc at gmail.com> wrote:
>
> G'day Wuggers,
>
> ECC 5.0
>
> We are using the Reevaluate Rules via version-dependant header events to
> handle our deadline escallations however this process doesn't seem to
> Replace the Workitem. This means that if a Workitem is reserved by an agent,
> they go off sick, the deadline kicks in, the table used in the agent
> expression is appended, the event raised, the agents are recalculated but
> the Workitem remains reserved by the original agent. This is very
> disappointing!
>
> Is this how it works (or rather doesn't) or do I have an OSS issue on my
> hands (I can't find a suitable note).
>
> If this is how it works then I'm looking at extending the Worktiem object
> and including a method to call SAP_WAPI_PUT_BACK_WORKITEM which would be
> included in the Deadline path before the event raise for recalc. I'd be
> interested to know what others have done.
>
> Any insights greatly appreciated.
>
> Have fun,
> Mark
>
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