Report on substitution

[Dart, Jocelyn]

Hi Prasath, 
 
There is nothing that will give you this information if you are not
capturing the original recipient.  The workflow log will show the actual
agent of a work item, and work items that have been forwarded, but not
when substitution was used. 
 
If you want to do this you need to ensure each of your workflows
captures the original recipient of a work item into a suitable workflow
container element - preferably giving the container element the same
name across all workflows.   You could then compare the original
recipient with the actual recipient.  Of course this does not mean a
non-original actual recipient was a substitute - the work could have
been forwarded to them manually or automatically as part of escalation. 
 
This is why its good to have a strategic approach to workflows and to
ensure common patterns are used where possible across your workflows. 
 
 

Regards, 
Jocelyn Dart 
Senior Consultant 
SAP Australia Pty Ltd. 
Level 1/168 Walker St. 
North Sydney 
NSW, 2060 
Australia 
T   +61 412 390 267 
M   + 61 412 390 267 
E   jocelyn.dart at sap.com 
http://www.sap.com <http://www.sap.com/>  

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________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of prasath natesan
Sent: Thursday, 05 October 2006 10:04 PM
To: SAP Workflow Users' Group
Subject: Report on substitution


Hi All,
My client requires a report which needs to display details on
substitution. The major requirement would be to display the "actual
responsible agent" and "actual executor" of each workitem. For example
we should be able to retrieve and display all the workitems that were
executed by a substitute of one particular agent. I have checked with
HRUS_D2 but this table just gives the information of substitution period
and status. Is there a table (or any report) which gives the details of
workitems executed by substitutes? 
We are at ECC 5.0 with EP 6.0.
 
Thanks & Regards,
Prasath N
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