Maintain Areas of Responsibility for Agent Assignment

[PEOU Tom T]

Hi Qhurram,

If your org structure is correct, then you will not need to create
additional Roles with responsibility. 
However, depending on how your workflow is set up, creating a Role for
the Director might be your solution.
OR, if you have some time, create a dynamic sub-workflow to determine
your approvers based on the org structure and rules you pass through
bindings. 

Please find out the following and I can give you some options:
1. What does your Workflow log indicate? Where does the work item
actually go?
2. What method are you using to try and assign the task to the director?
3. Is your organisation position based? If so, are you also using
Delegations (Authority/Resources IT 1010, Subty 9001)?
4. What are you doing in your other Workflows to determine agents to
send work items to?
5. What version of SAP are you on?


Cheers,
Tom


Tom Peou
Workflow & ESS Administrator
Roads & Traffic Authority

Hello Tom: (And To All Gurus)
Thanks again, another question pops up over here. 
You have very good understanding in this area.
I have Created Organization Structure with Sub
Oranizational units over here the relationships are
perfect means (who reports to whom is Ok).
But I have a problem here when I Assigned A task of
the WORKFLOW to the Main Director of ORG. Unit its not
working means he is not recieveing the work item in
his inbox when his staff is creating travel request.
plus same thing is going on with subordinate Org.
units The work item should recieve to all their
managers when ever their subsequent staff members are
creating a travel trip ( The Workflow is ok and event
linkages are active) and also I assign the task of
approval trip.
I am having a difficulty over here, do I have to
assign responsibility to them first as you explain how
to creat role = resposibility and I having difficulty
to find the table of Travel request and Trip. Please
send me some hints. I appreciate your help again.
My Best Regards,
Qhurram   




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