<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7638.1">
<TITLE>Maintain Areas of Responsibility for Agent Assignment</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Hi Qhurram,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">If your org structure is correct, then you will not need to create additional Roles with responsibility.</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial"></FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> </SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">However,</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">depending on how your workflow is set up, creating a Role for the Director might be your solution</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">.</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">OR, if you have some time, create a</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">dynamic</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">sub-workflow to determine you</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">r approvers based on the org structure and rules you pass through bindings.</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial"></FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> </SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Please</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">find out</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial"> the following</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial"> and I can give you some options</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">1. What does your Workflow log indicate?</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial"> Where does the work item actually go?</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">2</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">. What method are you using to</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">try and</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">assign the task to the director?</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">3</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">.</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">Is your organisation position based? If so, are you also using Delegations (Authority</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">/</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">R</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">e</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">sources IT</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial"></FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">1010, Subty</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial"></FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">9001</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">)?</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">4.</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial"></FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Arial">What are you doing in your other Workflows to determine agents to send work items to?</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">5. What version of SAP are you on?</FONT></SPAN></P>
<BR>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Cheers,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Tom</FONT></SPAN><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<BR>
<P ALIGN=LEFT><B><SPAN LANG="en-au"></SPAN></B><A NAME=""><B><SPAN LANG="en-au"><FONT FACE="Arial">Tom Peou</FONT></SPAN></B></A><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><I><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Workflow & ESS Administrator</FONT></SPAN></I><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><I><SPAN LANG="en-au"><FONT SIZE=2 FACE="Arial">Roads & Traffic Authority</FONT></SPAN></I><SPAN LANG="en-au"></SPAN><SPAN LANG="en-au"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">Hello Tom: (And To All Gurus)</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">Thanks again, another question pops up over here. </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">You have very good understanding in this area.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">I have Created Organization</FONT></SPAN><SPAN LANG="en-au"> <FONT SIZE=2 FACE="Courier New">Structure</FONT></SPAN><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New"> with Sub</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">Oranizational units over here the relationships are</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">perfect means (who reports to whom is Ok).</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">But I have a problem here when I Assigned A task of</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">the WORKFLOW to the Main Director of ORG. Unit its not</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">working means he is not recieveing the work item in</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">his inbox when his staff is creating travel request.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">plus same thing is going on with subordinate Org.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">units The work item should recieve to all their</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">managers when ever their subsequent staff members are</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">creating a travel trip ( The Workflow is ok and event</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">linkages are active) and also I assign the task of</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">approval trip.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">I am having a difficulty over here, do I have to</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">assign responsibility to them first as you explain how</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">to creat role = resposibility and I having difficulty</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">to find the table of Travel request and Trip. Please</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">send me some hints. I appreciate your help again.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">My Best Regards,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-au"><FONT SIZE=2 FACE="Courier New">Qhurram </FONT></SPAN></P>
<BR>
<P ALIGN=LEFT><SPAN LANG="en-au"></SPAN></P>
IMPORTANT NOTICE: This e-mail and any attachment to it are intended only
to be read or used by the named addressee. It is confidential and may contain
legally privileged information. No confidentiality or privilege is waived or
lost by any mistaken transmission to you. The RTA is not responsible for any
unauthorised alterations to this e-mail or attachment to it. Views expressed in
this message are those of the individual sender, and are not necessarily the
views of the RTA. If you receive this e-mail in error, please immediately delete
it from your system and notify the sender. You must not disclose, copy or use
any part of this e-mail if you are not the intended recipient.<BR>
</BODY>
</HTML>