Maintain Areas of Responsibility for Agent Assignment

[Ayesha Khan]

Hi,

 

I did the assignment in the IMG as follows: 

 

Loans Management

Transaction Management

Release

Maintain Workflow Settings

Maintain Areas of Responsibility for Agent Assignment

 

Therefore I'm unsure where to check the assignment for the task.

 

Thanx for your response.

 

Ayesha Khan

 

 

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Hill, Anna
Sent: Thursday, May 04, 2006 5:39 PM
To: SAP Workflow Users' Group
Subject: RE: Maintain Areas of Responsibility for Agent Assignment

 

Have you checked the possible agent assignment against the underlying
task?

 

Anna Hill
SAP Netweaver Technology 

SAP (UK) Ltd
Clockhouse Place, Bedfont Road,
Feltham, Middlesex TW14 8HD 

T   +44 (0)20 8917 6125
F   +44 (0)20 8917 6461
M  +44 (0)7966 975125
E  anna.hill at sap.com <mailto:anna.hill at sap.com>  

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Ayesha Khan
Sent: 04 May 2006 10:51
To: sap-wug at mit.edu
Subject: RE: Maintain Areas of Responsibility for Agent Assignment

 

Hi all,

 

We are using the SAP standard loan workflow (template 20000263) and are
on R/3 version 4.7.  

We have a custom agent rule for this workflow.

 

The problem was that no item was in anyone's inbox to be released and
therefore we could not disburse the loan.  I was told to update
"Maintain Areas of Responsibility for Agent Assignment" in the IMG.  

I then populated the responsibility & agent assignment with a role and
then assigned multiple agents to that role.  However the email only goes
to one of the agent's inbox.  

How do I get it to go to all the agents also, why isn't the rule working
anymore? 

 

Regards,

Ayesha Khan

* ayesha.khan at capetown.gov.za

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