Maintain Areas of Responsibility for Agent Assignment

[kaukabr@yahoo.com]

Hello Ayesha Khan:
I did had the same problem, but I got the solution
assign tasks to the positions (HEAD OF THE DEPARTMENT)
 so everybody will get the work item in SAP Inbox.
Hope this will work for you. 
And I appreciate if you kindly help me how to assign
the reposibilities and how to create responsiblities
under resposibility. Thanks and appreciated. 
My Best Regards,
Qhurram   

--- Ayesha Khan <Ayesha.Khan at capetown.gov.za> wrote:

> Hi,
> 
>  
> 
> I did the assignment in the IMG as follows: 
> 
>  
> 
> Loans Management
> 
> Transaction Management
> 
> Release
> 
> Maintain Workflow Settings
> 
> Maintain Areas of Responsibility for Agent
> Assignment
> 
>  
> 
> Therefore I'm unsure where to check the assignment
> for the task.
> 
>  
> 
> Thanx for your response.
> 
>  
> 
> Ayesha Khan
> 
>  
> 
>  
> 
> ________________________________
> 
> From: sap-wug-bounces at mit.edu
> [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of Hill, Anna
> Sent: Thursday, May 04, 2006 5:39 PM
> To: SAP Workflow Users' Group
> Subject: RE: Maintain Areas of Responsibility for
> Agent Assignment
> 
>  
> 
> Have you checked the possible agent assignment
> against the underlying
> task?
> 
>  
> 
> Anna Hill
> SAP Netweaver Technology 
> 
> SAP (UK) Ltd
> Clockhouse Place, Bedfont Road,
> Feltham, Middlesex TW14 8HD 
> 
> T   +44 (0)20 8917 6125
> F   +44 (0)20 8917 6461
> M  +44 (0)7966 975125
> E  anna.hill at sap.com <mailto:anna.hill at sap.com>  
> 
> ________________________________
> 
> From: sap-wug-bounces at mit.edu
> [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of Ayesha Khan
> Sent: 04 May 2006 10:51
> To: sap-wug at mit.edu
> Subject: RE: Maintain Areas of Responsibility for
> Agent Assignment
> 
>  
> 
> Hi all,
> 
>  
> 
> We are using the SAP standard loan workflow
> (template 20000263) and are
> on R/3 version 4.7.  
> 
> We have a custom agent rule for this workflow.
> 
>  
> 
> The problem was that no item was in anyone's inbox
> to be released and
> therefore we could not disburse the loan.  I was
> told to update
> "Maintain Areas of Responsibility for Agent
> Assignment" in the IMG.  
> 
> I then populated the responsibility & agent
> assignment with a role and
> then assigned multiple agents to that role.  However
> the email only goes
> to one of the agent's inbox.  
> 
> How do I get it to go to all the agents also, why
> isn't the rule working
> anymore? 
> 
>  
> 
> Regards,
> 
> Ayesha Khan
> 
> * ayesha.khan at capetown.gov.za
> 
> > _______________________________________________
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