Maintain Areas of Responsibility for Agent Assignment

[Ayesha Khan]

Hi all,

 

We are using the SAP standard loan workflow (template 20000263) and are
on R/3 version 4.7.  

We have a custom agent rule for this workflow.

 

The problem was that no item was in anyone's inbox to be released and
therefore we could not disburse the loan.  I was told to update
"Maintain Areas of Responsibility for Agent Assignment" in the IMG.  

I then populated the responsibility & agent assignment with a role and
then assigned multiple agents to that role.  However the email only goes
to one of the agent's inbox.  

How do I get it to go to all the agents also, why isn't the rule working
anymore? 

 

Regards,

Ayesha Khan

* ayesha.khan at capetown.gov.za

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