Maintain Areas of Responsibility for Agent Assignment

[Hill, Anna]

Have you checked the possible agent assignment against the underlying
task?

 

Anna Hill
SAP Netweaver Technology 

SAP (UK) Ltd
Clockhouse Place, Bedfont Road,
Feltham, Middlesex TW14 8HD 

T   +44 (0)20 8917 6125
F   +44 (0)20 8917 6461
M  +44 (0)7966 975125
E  anna.hill at sap.com <mailto:anna.hill at sap.com>  

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Ayesha Khan
Sent: 04 May 2006 10:51
To: sap-wug at mit.edu
Subject: RE: Maintain Areas of Responsibility for Agent Assignment

 

Hi all,

 

We are using the SAP standard loan workflow (template 20000263) and are
on R/3 version 4.7.  

We have a custom agent rule for this workflow.

 

The problem was that no item was in anyone's inbox to be released and
therefore we could not disburse the loan.  I was told to update
"Maintain Areas of Responsibility for Agent Assignment" in the IMG.  

I then populated the responsibility & agent assignment with a role and
then assigned multiple agents to that role.  However the email only goes
to one of the agent's inbox.  

How do I get it to go to all the agents also, why isn't the rule working
anymore? 

 

Regards,

Ayesha Khan

* ayesha.khan at capetown.gov.za

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