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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We are using the SAP standard loan workflow (template
20000263) and are on R/3 version 4.7. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We have a custom agent rule for this workflow.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The problem was that no item was in anyone’s inbox to
be released and therefore we could not disburse the loan. I was told to update
“Maintain Areas of Responsibility for Agent Assignment” in the
IMG. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I then populated the responsibility & agent assignment
with a role and then assigned multiple agents to that role. However the
email only goes to one of the agent’s inbox. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>How do I get it to go to all the agents also, why isn’t
the rule working anymore? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=teal face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:teal'>Ayesha Khan<o:p></o:p></span></font></b></strong></p>
<p class=MsoNormal><font size=2 color=teal face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;color:teal'>/ </span></font><font
size=2 color=teal face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:teal'>ayesha.khan@capetown.gov.za</span></font><o:p></o:p></p>
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