Error Message SO 023 - Document Could Not Be Sent

[Dart, Jocelyn]

Hi Colin, 
 
Well that message happens if the workflow system is told that the mail
could not be sent. 
There are several common causes:
 
* No/invalid recipient address - sounds like you have already checked
this
* No/invalid sender address (i.e. user WF-BATCH - or whichever user is
used to send out the email-  ****must**** have a valid email address
assigned in SU01)
* The mail was sent out but the mail system returned an error - you can
check this in transaction SOST  where you can see if the mail was
created at all, and its transmission status from your SAP system to the
mail system.
 
Hope that helps
 

Regards, 
Jocelyn Dart 
Senior Consultant 
SAP Australia Pty Ltd. 
Level 1/168 Walker St. 
North Sydney 
NSW, 2060 
Australia 
T   +61 412 390 267 
M   + 61 412 390 267 
E   jocelyn.dart at sap.com 
http://www.sap.com <http://www.sap.com/>  

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________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Colin Campbell
Sent: Tuesday, 02 May 2006 11:44 PM
To: workflow
Subject: Error Message SO 023 - Document Could Not Be Sent


Hi Folks
 
I have a the following problem which I hope some of you can shed more
light on and which I have tried (I think!) everything in the book to
resolve. 
 
We have a client running 4.7 Enterprise version system. The problem is
with regard to a Service Entry Sheet workflow in their QA system (QA1)
and the email notification of an exception to the workflow administrator
id. The error we are receiving (and one which I have seen a number of
comments on in OSS and this forum) is:
 
Document <Exception in Workflow for Entry Sheet: XXXXXXXXXX> could not
be sent 
 
I understand this to be an issue around the SELFITEM Business Object,
SENDTASKDESCRIPTION method. Firstly I should say that in their
Development system (DV1) the problem does not occur making the problem
even more frustrating. I have checked and double checked the following:
 
i) The authorisation access on the Workflow Administrator id in QA1 is
identical to that in DV1.
ii) The email address supplied on the Workflow Administrator id in QA1
is valid and identical to DV1.
iii) Email gateway is setup in SCOT and is ready but obviously the
problem occurs before this.
 
I have tried to debug the method process by instantiating it with the
instance of the failed workflow and it seems to suggest that there are
address strings missing??  Anyway would appreciate any feedback on this.
 
Thanks
Colin Campbell 

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