Error Message SO 023 - Document Could Not Be Sent

[Colin Campbell]

Hi Folks
   
  I have a the following problem which I hope some of you can shed more light on and which I have tried (I think!) everything in the book to resolve. 
   
  We have a client running 4.7 Enterprise version system. The problem is with regard to a Service Entry Sheet workflow in their QA system (QA1) and the email notification of an exception to the workflow administrator id. The error we are receiving (and one which I have seen a number of comments on in OSS and this forum) is:
   
  Document <Exception in Workflow for Entry Sheet: XXXXXXXXXX> could not be sent 
   
  I understand this to be an issue around the SELFITEM Business Object, SENDTASKDESCRIPTION method. Firstly I should say that in their Development system (DV1) the problem does not occur making the problem even more frustrating. I have checked and double checked the following:
   
  i) The authorisation access on the Workflow Administrator id in QA1 is identical to that in DV1.
  ii) The email address supplied on the Workflow Administrator id in QA1 is valid and identical to DV1.
  iii) Email gateway is setup in SCOT and is ready but obviously the problem occurs before this.
   
  I have tried to debug the method process by instantiating it with the instance of the failed workflow and it seems to suggest that there are address strings missing??  Anyway would appreciate any feedback on this.
   
  Thanks
  Colin Campbell 

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