SAP_WAPI_ADM_WORKITEM_REDORULE

[asap@workflowconnections.com]

No, what I am talking about is your comment: 
> The full scenario is that if a user changes position in the HR org 
> structure, then we reevaluate the agent rules against their workitems to 
> ensure that they are still relevant to them in their new position.

--> Thus if the item is no longer relevant AND it cannot find any other
agent, it will go to everyone else. In other words your determination is
working fine, it's just not finding anyone because nobody's home. 

Or have I got the wrong end of the stick? 


________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Mike.Nickson at boots.com
Sent: 02 May 2006 12:25
To: SAP Workflow Users' Group
Subject: Re: SAP_WAPI_ADM_WORKITEM_REDORULE



Mike 

Agent determination of the particular workitem that is causing me grief is
done against an attribute of the object. 

I see that for this workitem the object itself is not being passed in the
binding . . . . Do you think that this may be the problem ? 

I can see that agent determination at the time the workitem is created would
have access to the object in the workflow container, but would it still have
access to the workflow container when the rule is reevaluated if the object
is not part of the task binding ? 

Mike 




	Mike Pokraka <asap at workflowconnections.com> 
Sent by: sap-wug-bounces at mit.edu 

28/04/2006 19:06 
Please respond to "SAP Workflow Users' Group" 


	        
        To:        "SAP Workflow Users' Group" <sap-wug at mit.edu> 
        cc:         
        Subject:        Re: SAP_WAPI_ADM_WORKITEM_REDORULE



G'Day Mr Nickson, 

Sounds like a wood/trees problem - but that's to be expected rather late on
a Friday: 
If the rule no longer finds any agents (i.e. the item is no longer relevant
to the original agent), then it will happily send it out to all possible
agents. Check how your agent determination is done, if it doesn't use a rule
you should change it so that is uses a rule which is set to fail when none
are found. 

Cheers, 
Mike


Mike.Nickson at boots.com wrote:
> 
> Basis 620 Level 55 - HR 470 Level 51
> 
> When I am executing SAP_WAPI_ADM_WORKITEM_REDORULE (as part of a 
> method), for most workitems it work OK and the workitem is rerouting 
> according to the current agent assignment rules against it.
> However when that workitem is a PCR (Personell Change Request), after 
> the call to the function module the workitem is being distributed to ALL 
> users (i.e. As a general task visible to all users).
> This is causing problems as random curious users are grabbing the 
> workitem (and thereby reserving it) and then on occasions also rejecting 
> it.
> 
> This is a sensitive area of the business and I am then manually having 
> to snatch it back and reassign it to the correct user agent.
> 
> Does anyone have any idea why SAP_WAPI_ADM_WORKITEM_REDORULE leaves PCR 
> (and I suspect possibly other) workitems as a general task available to 
> all users ?
> 
> The full scenario is that if a user changes position in the HR org 
> structure, then we reevaluate the agent rules against their workitems to 
> ensure that they are still relevant to them in their new position.
> 
> Mike
> 
> 
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