Deadline texts using the Reevaluate Agent Events

[Dart, Jocelyn]

Mark, 
 
1. Deadline indicators have absolutely nothing to do with the "marking
obsolete" of the work item. Nor with the seriously annoying bouncing
message in the SBWP inbox.  Suggest you check the deadline job SWWDHEX
has run and check the technical work item display to make sure the work
item deadline end has been reached and that the deadline has been
escalated.  It may be that bouncing message only appears for simple
deadlines but I had thought it was appearing for modelled deadlines as
well. 
 
2. Rather than playing around with a convoluted IF statement why not
just have a container element in the task that holds some sort of "This
work is now overdue" message that you can display in your task. When you
first create the work item the container element is empty, when the
deadline is triggered you use SAP_WAPI_WRITE_CONTAINER to update the
task container.  So long as you display the message in the long text it
should automatically appear in the work item text.   
Watch out if you are using the UWL as you need to sort out your cache
administration to get it to read the new text. 
 

Regards, 
Jocelyn Dart 
Senior Consultant 
SAP Australia Pty Ltd. 
Level 1/168 Walker St. 
North Sydney 
NSW, 2060 
Australia 
T   +61 412 390 267 
M   + 61 412 390 267 
E   jocelyn.dart at sap.com 
http://www.sap.com <http://www.sap.com/>  

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________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Mark Pyc
Sent: Friday, 16 June 2006 1:11 AM
To: WUG
Subject: Deadline texts using the Reevaluate Agent Events


G'day all,
 
ECC 5.0 NW04
 
I've been playing around with the use of triggering an event in a
modeled deadline path to recalculate agents to include the deadline
recipients. I can get this to happen however there seem to be some side
effects.
 
Since the Workitem is not marked as obsolete the Deadline indicators do
not get set. Therefore no little bouncing message in the item preview.
No indicator that the item is overdue. 
 
I want to be able to have dynamic text changes so that the original
recipient knows that it's passed deadline and the new agents know why
they are seeing it. I can not figure it out. I have tried in vain to do
an IF statement comparing current date and time to the deadline
date/time. 
 
Part of the problem is that you can't have an IF condition that goes
over a line in length. This is a problem since the logic is:
IF &_WORKITEM.LATESTENDDATE& < &SY-DATUM& or &_WORKITEM.LATESTENDDATE&
= &SY-DATUM& and &_WORKITEM.LATESTENDTIME&  < &SY-UZEIT&. 
This can be resolved using DEFINE statements and the creation of
abreviations.
 
The next part is that you don't have the option of using bracketed
statements or even having logical precedence of operators. 
 
I tried a concatenation of variable so that 'datetime' can be compared,
but I can't get the deadline date in yyyymmdd format (I can for
sy-datum) and therefore comparisons are pointless.
 
I then got desperate and tried a PERFORM, but even that wouldn't work.
Not really sure why. 
 
This all seems too difficult.
 
Is anyone using the Agent Reevaluation technique? If so how do you
handle it so that users recognise it as a workitem passed deadline??
 
I was persuing this technique really primarily so that Workitem
execution times could be reported accurately and secondly to because the
design gives a relatively clean flow diagram. If I can't let the users
know that deadline has passed though it doesn't seem such a hot
solution. 
 
Any thoughts?
 
Thanks Mark
 
(PS my SRM DEV environment died from overheating and has been down for
over a week now - I will get back on the SRM case once I've got a system
again)
 
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