Outlook Email Issue

[Lalitha Sankaran]

HI Miguel,

Will try to get hold of someone in Outlook to take a look at the log,

Appreciate your input

Thank you
Lalitha


On 7/25/06, Adao-Cruz, Miguel <miguel.adao-cruz at capgemini.com> wrote:
>
> Hi,
>
> I think that looking at the outlook logs will give you the answer.
> But usually SAP people don't have access to it, that's why I didn't
> mention
> it.
>
> Cheers
>
>
> ___________________________________________________________________________
> Miguel Adao-Cruz | Capgemini | London
> Technology Services
> SAP Application Architect
>
> T.+44-870-238-2927 | Int.700 2927 | www.capgemini.com
> <
> file:///C:\Documents%20and%20Settings\madaocru\Application%20Data\Microsoft
> \Signatures\www.capgemini.com>
>
> Join the Collaborative Business Experience
>
> ___________________________________________________________________________
>
> ________________________________
>
> From: sap-wug-bounces at mit.edu on behalf of Lalitha Sankaran
> Sent: Tue 25/07/2006 17:16
> To: SAP Workflow Users' Group
> Subject: Re: Outlook Email Issue
>
>
> Hi Miguel,
>
> Thank you,
> The user receives this email from "Corp DES WFBatch"  The email ID is
> corpwfbatch at company.com,
>
> We checked with them to see they were'nt blocking any emails in outlook.
> they told they did not have any rules setup for blocking.
> but the problem is , they stopped receiving the emails suddenly,
> they were receiving it before.
>
> So not sure what else I could check,
> can looking into the outlook log give any explaination ?
>
> Thank you
> Lalitha
>
>
>
>
>
> On 7/25/06, Adao-Cruz, Miguel <miguel.adao-cruz at capgemini.com> wrote:
>
>        Check the technical details of both sent e-mails.
>        Is it the same recipient e-mail?
>        Is it the same sender e-mail?
>
>        Once I had the case when a user was manually converting a
> requisition in a
>        PO. The Po was then outputed to an e-mail address (Form). The
> system
> by
>        default, was putting the sender e-mail address of the user that
> converted
>        the requisition. This user didn't have an e-mail address maintained
> in SU01.
>        In SOST, the sent e-mail was green, everything ok. But Outlook was
> blocking
>        it because the sender field (e-mail address) was empty.
>        Besides, I suspect that if even the sender e-mail address is
> populated with
>        somethink like xxx.YYY at company.com, outlook might block it because
> xxx.yyy
>        is not in his database. It might depend on Oulook settings but
> that's beyond
>        my knowledge.
>
>        Hope it will help.
>
>
>
> ___________________________________________________________________________
>        Miguel Adao-Cruz | Capgemini | London
>        Technology Services
>        SAP Application Architect
>
>        T.+44-870-238-2927 | Int.700 2927 | www.capgemini.com
> <http://www.capgemini.com/>
>
> <
> file:///C:\Documents%20and%20Settings\madaocru\Application%20Data\Microsoft
>
> <file:///,DanaInfo=owa+C:\Documents%20and%20Settings\madaocru\Application%20
> Data\Microsoft>
>        \Signatures\www.capgemini.com>
>
>        Join the Collaborative Business Experience
>
>
> ___________________________________________________________________________
>
>        ________________________________
>
>        From: sap-wug-bounces at mit.edu on behalf of Lalitha Sankaran
>        Sent: Tue 25/07/2006 15:53
>        To: SAP Workflow Users' Group
>        Subject: Outlook Email Issue
>
>
>        Hi All,
>
>        We are having some issues with our workflow emails.
>
>        The Email Log SOST shows that the email was sent to the Approver
>        or the user successfully. But the users did not receive the email
> in
> their
>        Outlook inbox.
>
>        They do receive other emails from other Workflows in the system.
>
>        Since SAP email log shows that the email is sent ,
>        am not sure what else could be going wrong,
>
>        Appreciate any input on this matter
>
>        Thank you
>        Lalitha
>
>
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>
>
>
>
>
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