<div>HI Miguel,</div>
<div> </div>
<div>Will try to get hold of someone in Outlook to take a look at the log,</div>
<div> </div>
<div>Appreciate your input</div>
<div> </div>
<div>Thank you</div>
<div>Lalitha<br><br> </div>
<div><span class="gmail_quote">On 7/25/06, <b class="gmail_sendername">Adao-Cruz, Miguel</b> <<a href="mailto:miguel.adao-cruz@capgemini.com">miguel.adao-cruz@capgemini.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Hi,<br><br>I think that looking at the outlook logs will give you the answer.<br>But usually SAP people don't have access to it, that's why I didn't mention
<br>it.<br><br>Cheers<br><br>___________________________________________________________________________<br>Miguel Adao-Cruz | Capgemini | London<br>Technology Services<br>SAP Application Architect<br><br>T.+44-870-238-2927 |
Int.700 2927 | <a href="http://www.capgemini.com">www.capgemini.com</a><br><<a href="file:///C:\Documents%20and%20Settings\madaocru\Application%20Data\Microsoft">file:///C:\Documents%20and%20Settings\madaocru\Application%20Data\Microsoft
</a><br>\Signatures\www.capgemini.com><br><br>Join the Collaborative Business Experience<br>___________________________________________________________________________<br><br>________________________________<br><br>From:
<a href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a> on behalf of Lalitha Sankaran<br>Sent: Tue 25/07/2006 17:16<br>To: SAP Workflow Users' Group<br>Subject: Re: Outlook Email Issue<br><br><br>Hi Miguel,<br>
<br>Thank you,<br>The user receives this email from "Corp DES WFBatch" The email ID is<br><a href="mailto:corpwfbatch@company.com">corpwfbatch@company.com</a>,<br><br>We checked with them to see they were'nt blocking any emails in outlook.
<br>they told they did not have any rules setup for blocking.<br>but the problem is , they stopped receiving the emails suddenly,<br>they were receiving it before.<br><br>So not sure what else I could check,<br>can looking into the outlook log give any explaination ?
<br><br>Thank you<br>Lalitha<br><br><br><br><br><br>On 7/25/06, Adao-Cruz, Miguel <<a href="mailto:miguel.adao-cruz@capgemini.com">miguel.adao-cruz@capgemini.com</a>> wrote:<br><br> Check the technical details of both sent e-mails.
<br> Is it the same recipient e-mail?<br> Is it the same sender e-mail?<br><br> Once I had the case when a user was manually converting a<br>requisition in a<br> PO. The Po was then outputed to an e-mail address (Form). The system
<br>by<br> default, was putting the sender e-mail address of the user that<br>converted<br> the requisition. This user didn't have an e-mail address maintained<br>in SU01.<br> In SOST, the sent e-mail was green, everything ok. But Outlook was
<br>blocking<br> it because the sender field (e-mail address) was empty.<br> Besides, I suspect that if even the sender e-mail address is<br>populated with<br> somethink like <a href="mailto:xxx.YYY@company.com">
xxx.YYY@company.com</a>, outlook might block it because<br>xxx.yyy<br> is not in his database. It might depend on Oulook settings but<br>that's beyond<br> my knowledge.<br><br> Hope it will help.<br><br>
<br>___________________________________________________________________________<br> Miguel Adao-Cruz | Capgemini | London<br> Technology Services<br> SAP Application Architect<br><br> T.+44-870-238-2927 |
Int.700 2927 | <a href="http://www.capgemini.com">www.capgemini.com</a><br><<a href="http://www.capgemini.com/">http://www.capgemini.com/</a>><br><br><<a href="file:///C:\Documents%20and%20Settings\madaocru\Application%20Data\Microsoft">
file:///C:\Documents%20and%20Settings\madaocru\Application%20Data\Microsoft</a><br><file:///,DanaInfo=owa+C:\Documents%20and%20Settings\madaocru\Application%20<br>Data\Microsoft><br> \Signatures\www.capgemini.com>
<br><br> Join the Collaborative Business Experience<br><br>___________________________________________________________________________<br><br> ________________________________<br><br> From: <a href="mailto:sap-wug-bounces@mit.edu">
sap-wug-bounces@mit.edu</a> on behalf of Lalitha Sankaran<br> Sent: Tue 25/07/2006 15:53<br> To: SAP Workflow Users' Group<br> Subject: Outlook Email Issue<br><br><br> Hi All,<br><br> We are having some issues with our workflow emails.
<br><br> The Email Log SOST shows that the email was sent to the Approver<br> or the user successfully. But the users did not receive the email in<br>their<br> Outlook inbox.<br><br> They do receive other emails from other Workflows in the system.
<br><br> Since SAP email log shows that the email is sent ,<br> am not sure what else could be going wrong,<br><br> Appreciate any input on this matter<br><br> Thank you<br> Lalitha<br><br><br>
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