Outlook Email Issue

[Lalitha Sankaran]

Hi Miguel,

Thank you,
The user receives this email from "Corp DES WFBatch"  The email ID is
corpwfbatch at company.com,

We checked with them to see they were'nt blocking any emails in outlook.
they told they did not have any rules setup for blocking.
but the problem is , they stopped receiving the emails suddenly,
they were receiving it before.

So not sure what else I could check,
can looking into the outlook log give any explaination ?

Thank you
Lalitha





On 7/25/06, Adao-Cruz, Miguel <miguel.adao-cruz at capgemini.com> wrote:
>
> Check the technical details of both sent e-mails.
> Is it the same recipient e-mail?
> Is it the same sender e-mail?
>
> Once I had the case when a user was manually converting a requisition in a
> PO. The Po was then outputed to an e-mail address (Form). The system by
> default, was putting the sender e-mail address of the user that converted
> the requisition. This user didn't have an e-mail address maintained in
> SU01.
> In SOST, the sent e-mail was green, everything ok. But Outlook was
> blocking
> it because the sender field (e-mail address) was empty.
> Besides, I suspect that if even the sender e-mail address is populated
> with
> somethink like xxx.YYY at company.com, outlook might block it because xxx.yyy
> is not in his database. It might depend on Oulook settings but that's
> beyond
> my knowledge.
>
> Hope it will help.
>
>
> ___________________________________________________________________________
> Miguel Adao-Cruz | Capgemini | London
> Technology Services
> SAP Application Architect
>
> T.+44-870-238-2927 | Int.700 2927 | www.capgemini.com
> <
> file:///C:\Documents%20and%20Settings\madaocru\Application%20Data\Microsoft
> \Signatures\www.capgemini.com>
>
> Join the Collaborative Business Experience
>
> ___________________________________________________________________________
>
> ________________________________
>
> From: sap-wug-bounces at mit.edu on behalf of Lalitha Sankaran
> Sent: Tue 25/07/2006 15:53
> To: SAP Workflow Users' Group
> Subject: Outlook Email Issue
>
>
> Hi All,
>
> We are having some issues with our workflow emails.
>
> The Email Log SOST shows that the email was sent to the Approver
> or the user successfully. But the users did not receive the email in their
> Outlook inbox.
>
> They do receive other emails from other Workflows in the system.
>
> Since SAP email log shows that the email is sent ,
> am not sure what else could be going wrong,
>
> Appreciate any input on this matter
>
> Thank you
> Lalitha
>
>
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>
>
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