Outlook Email Issue

[Adao-Cruz, Miguel]

Check the technical details of both sent e-mails.
Is it the same recipient e-mail?
Is it the same sender e-mail?
 
Once I had the case when a user was manually converting a requisition in a
PO. The Po was then outputed to an e-mail address (Form). The system by
default, was putting the sender e-mail address of the user that converted
the requisition. This user didn't have an e-mail address maintained in SU01.
In SOST, the sent e-mail was green, everything ok. But Outlook was blocking
it because the sender field (e-mail address) was empty.
Besides, I suspect that if even the sender e-mail address is populated with
somethink like xxx.YYY at company.com, outlook might block it because xxx.yyy
is not in his database. It might depend on Oulook settings but that's beyond
my knowledge.
 
Hope it will help.
 
___________________________________________________________________________
Miguel Adao-Cruz | Capgemini | London
Technology Services
SAP Application Architect

T.+44-870-238-2927 | Int.700 2927 | www.capgemini.com
<file:///C:\Documents%20and%20Settings\madaocru\Application%20Data\Microsoft
\Signatures\www.capgemini.com> 

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________________________________

From: sap-wug-bounces at mit.edu on behalf of Lalitha Sankaran
Sent: Tue 25/07/2006 15:53
To: SAP Workflow Users' Group
Subject: Outlook Email Issue


Hi All,
 
We are having some issues with our workflow emails.
 
The Email Log SOST shows that the email was sent to the Approver 
or the user successfully. But the users did not receive the email in their
Outlook inbox.
 
They do receive other emails from other Workflows in the system.
 
Since SAP email log shows that the email is sent ,
am not sure what else could be going wrong,
 
Appreciate any input on this matter
 
Thank you
Lalitha
 
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