Using composite roles in agent assignment

[Mark Pyc]

G'day Paul,

I believe you are correct. The role that is linked to the Task needs to be
assigned to agents. Having a composite role which brings together a number
of other roles doesn't link it to users who have any of the individual roles
and indeed you wouldn't want to. If this were the case and you had a general
role which gave basic access that was allocated to each composite role, then
linking any composite role would be the same as marking the task as general.

One concept that I have used before where there are company code specific
roles and I wanted each company code linked to the same task was to have the
security people create a dummy role which was included in each of the
company code specifc roles. This way I could just link the task to the dummy
non-cocd specific role knowing that users within each CoCd would be assigned
this role. This is really just transfering maintenance effort to the
security team rather than a WF admin team, however I believe that the
security team can be quite sexy about it with help of some external
products.

Good luck. If you do come up with anything cunning please report back.

Have fun,
Mark


On 7/12/06, Paul Bakker <paulbakker at hotmail.com> wrote:
>
>
> Hi,
>
>  I need to assign about 20 roles to a task, to define the set of possible
> agents. I was hoping to get around this by defining a COMPOSITE role, which
> includes these 20 single roles.
>
> I had never actually tried using composite before, but I always assumed
> that it would work - I hoped task would 'inherit' the users assigned to each
> single role.
>
> But this turns out to be wrong - the workflow fails because the task has
> no possible agents! When you navigate through the Agent maintenance screen,
> you cannot drill down to any agents.
>
> Can somebody confirm / deny that composite roles CANNOT be used for agent
> assignment (except when the agents are directly assigned to the composite
> role itself)?
>
> thanks,
> Paul
>
>
>
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