Sending Internet mail from workflow in 4.6c - I am so confused.

[Kjetil Kilhavn]

Try defining the address you are forwarding to as type A (external address). I have set my forwarding like that, and I didn't get any errors about having the same address.
-- 
Kjetil Kilhavn, Statoil ØFT KTJ ITS BKS SAP Basis
ØFT (Konsernøkonomi, -finans og -tjenester) 
KTJ (Konserntjenester)
ITS (IT-tjenester)
BKS (BRA kompetansesenter)
SAP (Systeme, Anwendungen und Produkte)
 

> -----Original Message-----
> From: sap-wug-bounces at mit.edu 
> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Hilsbos, Margaret A
> Sent: 11. januar 2006 17:25
> To: SAP Workflow Users' Group
> Subject: RE: Sending Internet mail from workflow in 4.6c - I 
> am so confused.
> 
> David,
> 
> Thanks for the quick reply.  I just found a recent email from 
> Jocelyn on the topic (use SO16 to define to send mail to 
> users' home address - but that was for a 4.7 question). So I 
> thought I really WAS having brain-lock...until I saw your reply.
> 
> So I guess that means the SO16 setting doesn't help in 4.6c. 
> (insert string of colorful expletives here). Your solution 
> will probably work for our current requirement but (as you 
> know) it's really a lame way for the software to work.
> 
> Now, how about a different question. What we really want 
> (well one thing we want) is for the workflow to send to a 
> group inbox, for example, helpdesk at ourdomain.com. But I put 
> that value (the email address) in the binding for the 
> workflow step, with type = U (internet), and again, the email 
> was not created in the queue. In this case I get the outcome 
> on the email step: "Document <subject> could not be sent."  
> Any ideas on that one?
> 
> Thanks,
> 
> Margaret
> 
> -----Original Message-----
> From: sap-wug-bounces at mit.edu 
> [mailto:sap-wug-bounces at mit.edu]On Behalf Of Trant, David
> Sent: Wednesday, January 11, 2006 10:53 AM
> To: SAP Workflow Users' Group
> Subject: RE: Sending Internet mail from workflow in 4.6c - I 
> am so confused.
> 
> 
> We have the same issue here on 4.6C.  Unfortunately, the 
> designer of automatic forwarding had forwarding to OTHER 
> people in mind, and decided to ensure that you were not 
> sending something to yourself, as defined in SU01.  Our 
> workaround here is to call the helpdesk and have them 
> temporarily modify the internet address in SU01 to something 
> incorrect, set up the automatic forwarding, and then call the 
> helpdesk back to have them restore the SU01 address to its 
> proper value.  Quite a pain, but we've found no other 
> solution.  For future releases, Jocelyn Dart has submitted 
> quite a few entries to this forum explaining a better way of 
> doing things.  We plan to migrate to her latest 
> recommendations when we upgrade, probably in a couple of years.
> 
> Good luck,
> David
> 
> -----Original Message-----
> From: sap-wug-bounces at mit.edu 
> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Hilsbos, Margaret A
> Sent: Wednesday, January 11, 2006 9:39 AM
> To: SAP-WUG (E-mail)
> Subject: Sending Internet mail from workflow in 4.6c - I am 
> so confused.
> 
> Hello WUG'ers,
> 
> I hope someone is feeling charitable today. I am just having 
> brain-lock on this I'm sure.
> 
> The system is 4.6c.
> 
> I want my workflow to send an email that lands in the 
> recipient's Outlook inbox. I am using a custom task based on 
> selfitem.sendtaskdescription.  The recipient (myself, for testing
> purposes) receives the mail in their SAP Workplace Inbox. Fine so far.
> The email was not created in the SCOT queue, but I am not too 
> surprised at this point.
> 
> I thought I understood that for email to go to Outlook, the 
> user had to have their Auto-forwarding set. So I tried to set 
> my auto-forwarding and I get this error message: "The 
> forwarder and the recipient are identical."  So I look at my 
> SU01 and find that I have comm type INT with my internet 
> address set up. I'm guessing that is why I got the error 
> message on the auto-forward setup. (I don't have access to 
> change it in this system though, so I can't test that. We 
> probably won't want to. We are using CUA and I have a feeling 
> the internet addresses are loaded on user masters for a reason.)
> 
> So, if I can't set my auto-forwarding because the INT comm 
> type already holds my email address, then why wasn't the mail 
> created in the SAP queue?
> 
> Can anyone help me with what I'm missing and what I need to do here?
> 
> Thanks so much for any help you can give.
> 
> 
> Margaret Hilsbos
> (215) 299-5630
> 
> 
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