Sent an executable mail with SAP Workflow

[Alon Raskin]

What email client are you using Holk? Outlook? Lotus Notes?
 
Alon Raskin
e: araskin at 3i-consulting.com <mailto:araskin at 3i-consulting.com> 
p: +1 207 409 4983 (please note new number)
f:  +61 3 8610 1239 

________________________________

From: sap-wug-bounces at mit.edu on behalf of Schwinge, Holk, HO
Sent: Tue 2/28/2006 10:55
To: 'sap-wug at mit.edu'
Subject: Sent an executable mail with SAP Workflow



Dear members, 

we would like to establish a workflow for following business process: 

an inquiery from a customer has to be send to the responsibles of different departments, because it is unknown which department will treat this task.

I know two possibilities to realise this demand: 
1) send a mail to every responsible with the send mail workflow element. 
The problem is (as far as I know), that you can't sent an executable attachment (for example the sales document ) with the workflow-element "sent mail". To receive only a mail with text and the document number is considered here to be user-unfriendly.

2) send a workitem and inform the responsibles by mail with an executable attachment with the report RSWUWFML2. 
The problem with this procedure is, that if the first person opens the workitem, the others will find no workitem in their workplace when they execute the attachment. That means, that the other recipients have to check several times if the first or other recipients have given the workitem back. This is also considered to be user-unfriendly. As the number of departements will ofen change, it would be difficult to creat a workflow sending parallel workitems to each of them.

I can't believe, that there is no elegant solution for this "common" problem and I am sure that one of you has already solved it or has a good idea for me.

Thank you very much in advance for your help. 

Kind regards 
Holk Schwinge 

SAP Competence Center 
Logistik/Vertrieb und Distribution 

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