Sent an executable mail with SAP Workflow

[Schwinge, Holk, HO]

Dear members, 

we would like to establish a workflow for following business process:

an inquiery from a customer has to be send to the responsibles of different
departments, because it is unknown which department will treat this task.

I know two possibilities to realise this demand:
1) send a mail to every responsible with the send mail workflow element. 
The problem is (as far as I know), that you can't sent an executable
attachment (for example the sales document ) with the workflow-element "sent
mail". To receive only a mail with text and the document number is
considered here to be user-unfriendly.

2) send a workitem and inform the responsibles by mail with an executable
attachment with the report RSWUWFML2. 
The problem with this procedure is, that if the first person opens the
workitem, the others will find no workitem in their workplace when they
execute the attachment. That means, that the other recipients have to check
several times if the first or other recipients have given the workitem back.
This is also considered to be user-unfriendly. As the number of departements
will ofen change, it would be difficult to creat a workflow sending parallel
workitems to each of them.

I can't believe, that there is no elegant solution for this "common" problem
and I am sure that one of you has already solved it or has a good idea for
me.
Thank you very much in advance for your help.

Kind regards
Holk Schwinge

SAP Competence Center
Logistik/Vertrieb und Distribution

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