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<TITLE>Sent an executable mail with SAP Workflow</TITLE>
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<P><FONT SIZE=2 FACE="Arial">Dear members, </FONT>
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<P><FONT SIZE=2 FACE="Arial">we would like to establish a workflow for following business process:</FONT>
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<P><FONT SIZE=2 FACE="Arial">an inquiery from a customer has to be send to the responsibles of different departments, because it is unknown which department will treat this task.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I know two possibilities to realise this demand:</FONT>
<BR><FONT SIZE=2 FACE="Arial">1) send a mail to every responsible with the send mail workflow element. </FONT>
<BR><FONT SIZE=2 FACE="Arial">The problem is (as far as I know), that you can't sent an executable attachment (for example the sales document ) with the workflow-element "sent mail". To receive only a mail with text and the document number is considered here to be user-unfriendly.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">2) send a workitem and inform the responsibles by mail with an executable attachment with the report RSWUWFML2. </FONT>
<BR><FONT SIZE=2 FACE="Arial">The problem with this procedure is, that if the first person opens the workitem, the others will find no workitem in their workplace when they execute the attachment. That means, that the other recipients have to check several times if the first or other recipients have given the workitem back. This is also considered to be user-unfriendly. As the number of departements will ofen change, it would be difficult to creat a workflow sending parallel workitems to each of them.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I can't believe, that there is no elegant solution for this "common" problem and I am sure that one of you has already solved it or has a good idea for me.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Thank you very much in advance for your help.</FONT>
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<P><FONT SIZE=2 FACE="Arial">Kind regards</FONT>
<BR><FONT SIZE=2 FACE="Arial">Holk Schwinge</FONT>
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<P><FONT SIZE=2 FACE="Arial">SAP Competence Center</FONT>
<BR><FONT SIZE=2 FACE="Arial">Logistik/Vertrieb und Distribution</FONT>
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