Question in Travel Management - workflow

[Sauceman, James E (Jim)]

Bala,
 
This is the message one receives if someone is editing the Trip when the
background task attempts to update the status. I know it says,
"Personnel Number..." and maybe that is correct on some level, but this
frequently happens when someone uses the Edit transaction to display
Trip information (instead of the Display transaction). I highly
recommend coding for it in your workflow definition. I created a loop
that attempts the status change up to 5 additional times waiting 5
minutes between each attempt. If it still can't update it, it sends a
work item to our Travel Office and someone from there contacts the
offending user and then executes another work item that attempts the
update yet again. Of course the 5 attempts and 5 minute delay were a
local decision; you can make this what you think is best. 
 
Regards,
 
Jim Sauceman ...................... sauceman at tennessee.edu
<mailto:sauceman at tennessee.edu> 
University of Tennessee

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Balasubramanian
Sent: Friday, February 17, 2006 9:30 AM
To: sap-wug at mit.edu
Subject: Question in Travel Management - workflow


Hi All,
I am using a copy of the standard workflow template WS20000050 (Approve
Travel Request) to approve a travel request. In this template, in step
0377 - there is a standard task TS20000130 which is a background task -
"Set trip status to approved". 
 
Once the travel request is approved, the system is trying to set the
status of the travel request as "Approved" as a background task..., in
this process the system displays a message - Personnel Number - xxxx is
locked. Please unlock. 
 
But, the personnel number record is not edited by anyone else.
 
Please advise how to handle this message,  whether we need to do
anything in the workflow template etc; as the system waits indefnitely
at this place.
 
Thanks in advance
Bala
 

________________________________

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