Replace User decision step

[Munday,Sherie J.]

Hello Ashish,
This is standard SAP behavior.  We have had to teach users that when
they open a work item that they have reserved it, even if they cancel
and "put it back".  They have now learned to highlight the work item
after cancelling, and click on the "replace" icon to return it to all
appropriate agents.
Best Wishes,
Sherie
 
Sherie Munday
Workflow Developer/Analyst
Air Products & Chemicals, Inc.

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Ashish Paranjpe
Sent: Friday, December 22, 2006 8:55 AM
To: SAP-WUG at mit.edu
Subject: Replace User decision step


Hi All,
I am not sure whether the below issue has a solution or not. 
 
 
A workflow triggers a user decision step which is available to a list of
agents assigned to an org unit. One of the agents(users) executes the
workitem. Suddenly realises that he/she does not have enough data so
presses the button 'Cancel workitem and remain in inbox'. What is
happening now is that the workitem is still reserved by the same user
and disappears from other users' inbox. I think it should be that as
soon as the user presses Cancel, the workitem should be replaced. 
 
Is this really an issue and has a solution or is this just the way SAP
behaves?
 
 
Thanks in advance,
Ashish
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