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<DIV dir=ltr align=left><SPAN class=511075814-22122006><FONT face=Arial
color=#0000ff size=2>Hello Ashish,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=511075814-22122006><FONT face=Arial
color=#0000ff size=2>This is standard SAP behavior. We have had to teach
users that when they open a work item that they have reserved it, even if
they cancel and "put it back". They have now learned to highlight the work
item after cancelling, and click on the "replace" icon to return it to all
appropriate agents.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=511075814-22122006><FONT face=Arial
color=#0000ff size=2>Best Wishes,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=511075814-22122006><FONT face=Arial
color=#0000ff size=2>Sherie</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=511075814-22122006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=511075814-22122006><FONT face=Arial
color=#0000ff size=2>Sherie Munday</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=511075814-22122006><FONT face=Arial
color=#0000ff size=2>Workflow Developer/Analyst</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=511075814-22122006><FONT face=Arial
color=#0000ff size=2>Air Products & Chemicals, Inc.</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> sap-wug-bounces@mit.edu
[mailto:sap-wug-bounces@mit.edu] <B>On Behalf Of </B>Ashish
Paranjpe<BR><B>Sent:</B> Friday, December 22, 2006 8:55 AM<BR><B>To:</B>
SAP-WUG@mit.edu<BR><B>Subject:</B> Replace User decision
step<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Hi All,</DIV>
<DIV>I am not sure whether the below issue has a solution or not. </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>A workflow triggers a user decision step which is available to a list of
agents assigned to an org unit. One of the agents(users) executes the workitem.
Suddenly realises that he/she does not have enough data so presses the button
'Cancel workitem and remain in inbox'. What is happening now is that the
workitem is still reserved by the same user and disappears from other users'
inbox. I think it should be that as soon as the user presses Cancel, the
workitem should be replaced. </DIV>
<DIV> </DIV>
<DIV>Is this really an issue and has a solution or is this just the way SAP
behaves?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Thanks in advance,</DIV>
<DIV>Ashish</DIV></BODY></HTML>