Replace User decision step

[Ashish Paranjpe]

Hi Sherie,
Thanks a lot for this clarification.

Regards,
Ashish


On 12/22/06, Munday,Sherie J. <MUNDAYSJ at airproducts.com> wrote:
>
>  Hello Ashish,
> This is standard SAP behavior.  We have had to teach users that when they
> open a work item that they have reserved it, even if they cancel and "put it
> back".  They have now learned to highlight the work item after cancelling,
> and click on the "replace" icon to return it to all appropriate agents.
> Best Wishes,
> Sherie
>
> Sherie Munday
> Workflow Developer/Analyst
> Air Products & Chemicals, Inc.
>
>  ------------------------------
> *From:* sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] *On
> Behalf Of *Ashish Paranjpe
> *Sent:* Friday, December 22, 2006 8:55 AM
> *To:* SAP-WUG at mit.edu
> *Subject:* Replace User decision step
>
>
>  Hi All,
> I am not sure whether the below issue has a solution or not.
>
>
> A workflow triggers a user decision step which is available to a list of
> agents assigned to an org unit. One of the agents(users) executes the
> workitem. Suddenly realises that he/she does not have enough data so presses
> the button 'Cancel workitem and remain in inbox'. What is happening now is
> that the workitem is still reserved by the same user and disappears from
> other users' inbox. I think it should be that as soon as the user presses
> Cancel, the workitem should be replaced.
>
> Is this really an issue and has a solution or is this just the way SAP
> behaves?
>
>
> Thanks in advance,
> Ashish
>
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>
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