SAP_WAPI_ADM_WORKITEM_REDORULE

[Mike Pokraka]

G'Day Mr Nickson, 

Sounds like a wood/trees problem - but that's to be expected rather late on a Friday: 
If the rule no longer finds any agents (i.e. the item is no longer relevant to the original agent), then it will happily send it out to all possible agents. Check how your agent determination is done, if it doesn't use a rule you should change it so that is uses a rule which is set to fail when none are found. 

Cheers, 
Mike


Mike.Nickson at boots.com wrote:
> 
> Basis 620 Level 55 - HR 470 Level 51
> 
> When I am executing SAP_WAPI_ADM_WORKITEM_REDORULE (as part of a 
> method), for most workitems it work OK and the workitem is rerouting 
> according to the current agent assignment rules against it.
> However when that workitem is a PCR (Personell Change Request), after 
> the call to the function module the workitem is being distributed to ALL 
> users (i.e. As a general task visible to all users).
> This is causing problems as random curious users are grabbing the 
> workitem (and thereby reserving it) and then on occasions also rejecting 
> it.
> 
> This is a sensitive area of the business and I am then manually having 
> to snatch it back and reassign it to the correct user agent.
> 
> Does anyone have any idea why SAP_WAPI_ADM_WORKITEM_REDORULE leaves PCR 
> (and I suspect possibly other) workitems as a general task available to 
> all users ?
> 
> The full scenario is that if a user changes position in the HR org 
> structure, then we reevaluate the agent rules against their workitems to 
> ensure that they are still relevant to them in their new position.
> 
> Mike
> 
> 
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