SRM 5.0 Alerting Workflow

[Baunach, Natasha R]

Hello,

 

We are on SRM 5.0, SAP_Basis 700, support pack 6.  Our requirement is:

1.	Invoice submitted for approval
2.	Email notification is sent out to the approver (regular email
notification report for offline approval works fine here
RBBP_NOTIFICATION_OFFAPP)
3.	If approver has not acted after three days, send another email
notification
4.	If approver has not acted after six days, send another email
notification
5.	If approver has not acted after ten day, auto-reject the invoice

 

I was thinking about using Alerting workflow (WS14500051) but cannot
find any clear documentation of how it needs to be set up.  I have found
OSS note 865249 that tells you how to use a custom alert notification
workflow.

 

Has anyone implemented these alerts?  Could you please provide our
experience?  Also, if you have a suggestion of how to accomplish these
requirements, please let me know.

 

(In our old 3.0 system, we have a custom batch job that monitors
SWWWIHEAD table and send notifications for items that are older than 3
days but are still in status ready.  It works OK but the performance is
very poor and I'd like to avoid such a solution).

 

Thanks much.

Natasha

 

 

Natasha Baunach

Sr. Application Developer, SRM Team

971-215-2276

866-272-3809

 

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