Task Decision

[Angelo_Besenzoni@sap-consulting.it]

hi mike,

your remarks are very rightful and i'll make use of them when i'll talk 
over whole process with my users.

But unluckily, i'm sure that somebody will forget to replace the workitem 
and somebody other will fear because the workitem is missing.

Anyway, i don't understand because the option for closing decision task is 
mandatory and it isn't possibile to customize it or even remove it.



Thanks.

Angelo






"Mike Pokraka" <wug.replies at workflowconnections.com>
Sent by: sap-wug-bounces at mit.edu
22/09/2005 12.33
Please respond to "SAP Workflow Users' Group"
 
        To:     "SAP Workflow Users' Group" <sap-wug at mit.edu>
        cc: 
        Subject:        Re: Task Decision


Hi Angelo,
There are ways of working around this one, but I'd recommend not to
because users will otherwise become lazy and you'll have to do it for all
workflows - thus your whole WF setup will deviate significantly from the
standard.

Train your users that if they do NOT intend to work on something they MUST
replace the item. This is by design and a good thing:

In many cases your users would WANT to cancel and keep in their inbox -
basically doing the same as reserving an item. This is so that someone
else doesn't pick up something that one user has already started working
one - e.g. the user needs to email a query before confirming the decision,
so you don't want someone else picking up the same task again.

Cheers
Mike

Angelo_Besenzoni at SAP-CONSULTING.IT wrote:
> Hello all,
>
> could anybody please advise me how to solve the following trouble:
>
> We have a decision task shared to different agents, because more than 
one
> person can make the same job.
> When an agent quits the decision task with the option 'cancel and keep
> work item in inbox', the workitem remains only in his inbox and 
disappears
> from the others inbox.
>
> We can implement a custom option 'exit' and within a loop create a new
> decision workitem for all agents, but
>
> HOW WE CAN DISENABLED THE OPTION 'cancel and keep work item in inbox'?
>
> or
>
> HOW TO SHARE THE WOKITEM TO ALL AGENTS, after the exit with the option
> 'cancel and keep work item in inbox'?
>
> Thanks in advance
>
> Best regards.
>
> Angelo
>
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Mike Pokraka
Senior Consultant
Workflow Connections Ltd.
Mobile: +44 (0)7786 910 855
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