Task Decision

[Mark Pyc]

G'day Angelo,

If you search the archive you will find details I gave at some point
in the distant pass that it is possible to achieve what you want with
Workitem exits. The recommendations at the time come with warnings
that what I performed and tested was done for interest sake only and
never rigorously tested.

Mike's comments on retraining the users are to be well considered
before looking at this option.

Have fun,
Mark


On 9/22/05, Angelo_Besenzoni at sap-consulting.it
<Angelo_Besenzoni at sap-consulting.it> wrote:
>
> hi mike,
>
> your remarks are very rightful and i'll make use of them when i'll talk over whole process with my users.
>
> But unluckily, i'm sure that somebody will forget to replace the workitem and somebody other will fear because the workitem is missing.
>
> Anyway, i don't understand because the option for closing decision task is mandatory and it isn't possibile to customize it or even remove it.
>
>
>
> Thanks.
>
> Angelo
>
>
>
>
>
> "Mike Pokraka" <wug.replies at workflowconnections.com>
> Sent by: sap-wug-bounces at mit.edu
>
> 22/09/2005 12.33
> Please respond to "SAP Workflow Users' Group"
>         To:        "SAP Workflow Users' Group" <sap-wug at mit.edu>
>         cc:
>         Subject:        Re: Task Decision
>
>
>
>
>
> Hi Angelo,
> There are ways of working around this one, but I'd recommend not to
> because users will otherwise become lazy and you'll have to do it for all
> workflows - thus your whole WF setup will deviate significantly from the
> standard.
>
> Train your users that if they do NOT intend to work on something they MUST
> replace the item. This is by design and a good thing:
>
> In many cases your users would WANT to cancel and keep in their inbox -
> basically doing the same as reserving an item. This is so that someone
> else doesn't pick up something that one user has already started working
> one - e.g. the user needs to email a query before confirming the decision,
> so you don't want someone else picking up the same task again.
>
> Cheers
> Mike
>
> Angelo_Besenzoni at SAP-CONSULTING.IT wrote:
> > Hello all,
> >
> > could anybody please advise me how to solve the following trouble:
> >
> > We have a decision task shared to different agents, because more than one
> > person can make the same job.
> > When an agent quits the decision task with the option 'cancel and keep
> > work item in inbox', the workitem remains only in his inbox and disappears
> > from the others inbox.
> >
> > We can implement a custom option 'exit' and within a loop create a new
> > decision workitem for all agents, but
> >
> > HOW WE CAN DISENABLED THE OPTION 'cancel and keep work item in inbox'?
> >
> > or
> >
> > HOW TO SHARE THE WOKITEM TO ALL AGENTS, after the exit with the option
> > 'cancel and keep work item in inbox'?
> >
> > Thanks in advance
> >
> > Best regards.
> >
> > Angelo
> >
> > _______________________________________________
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> >
>
>
> Mike Pokraka
> Senior Consultant
> Workflow Connections Ltd.
> Mobile: +44 (0)7786 910 855
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