Task Decision

[Mike Pokraka]

Hi Angelo,
There are ways of working around this one, but I'd recommend not to
because users will otherwise become lazy and you'll have to do it for all
workflows - thus your whole WF setup will deviate significantly from the
standard.

Train your users that if they do NOT intend to work on something they MUST
replace the item. This is by design and a good thing:

In many cases your users would WANT to cancel and keep in their inbox -
basically doing the same as reserving an item. This is so that someone
else doesn't pick up something that one user has already started working
one - e.g. the user needs to email a query before confirming the decision,
so you don't want someone else picking up the same task again.

Cheers
Mike

Angelo_Besenzoni at SAP-CONSULTING.IT wrote:
> Hello all,
>
> could anybody please advise me how to solve the following trouble:
>
> We have a decision task shared to different agents, because more than one
> person can make the same job.
> When an agent quits the decision task with the option 'cancel and keep
> work item in inbox', the workitem remains only in his inbox and disappears
> from the others inbox.
>
> We can implement a custom option 'exit' and within a loop create a new
> decision workitem for all agents, but
>
> HOW WE CAN DISENABLED THE OPTION 'cancel and keep work item in inbox'?
>
> or
>
> HOW TO SHARE THE WOKITEM TO ALL AGENTS, after the exit with the option
> 'cancel and keep work item in inbox'?
>
> Thanks in advance
>
> Best regards.
>
> Angelo
>
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Mike Pokraka
Senior Consultant
Workflow Connections Ltd.
Mobile: +44 (0)7786 910 855