Decision Task Attachments in .doc format not sending emails

[PEOU Tom T]

Hi All,

 

I am getting an error: "Message cannot be processed as it cannot be
converted" when SAP is trying to send an email with an attachment in
WinWord (.doc) format.

The user is in a decision task and creates an attachment and selects
"Class = DOC". Creating a "RAW" format attachment sends OK.

Also, the email seems to attach the default Object as a .OBJ file
whenever an attachment is created. 

If no attachment is created, then no .OBJ file is attached to the email.


I have checked all bindings and they are setup correctly - No other
Objects (except for Attachment) are placed into the Attachments or
_Attach_Objects containers. 

 

My question is:

1. How can I have WinWord (.doc) attachments on emails send from SAP
correctly?

2. How can I setup emails to be sent in HTML format?

3. How can I stop the .OBJ file from attaching to the email when another
Attachment is created?

4. If I cannot send WinWord attachments, then how can I disable the
"Class" selection on the "Create Attachment" option and leave it as
"RAW". 

 

Currently, we are on 4.6C and Object: SELFITEM & Method:
SENDTASKDESCRIPTION is setup to be 'DocumentType' = 'RAW'.

 

Hope you can help.

 

Many thanks in advance.

 

Tom

 

Tom Peou

Workflow & ESS Administration

Roads and Traffic Authority

Centennial Plaza

260 Elizabeth Street

Surry Hills, NSW

P: (02) 9218 6601

E: Tom_PEOU at rta.nsw.gov.au

 

 

 

 

 

 


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