SRM Inbox question

[Sue Keohan]

Hi Jocelyn,

Another hope dashed...(well, secondary methods was sort of a stretch anyhow)

Our users (in EBP 3.5) have a one-line display that is supposed to 
capture as much relevant Shopping Cart info as can be displayed in, 
well, one line.  They have no item overview...They have the following 
buttons... Change (Shopping Cart, not workitem text or history) Approve, 
Reject, Resubmit, and Forward. If they click on the Shopping Cart, they 
get the Shopping Cart details, not any sort of workitem overview.  I was 
not the WF person responsible for the initial implementation, and in 
fact, was not even aware that there *could* be an item overview.  So I 
guess I need to figure out where that would be. 

Currently, we have an SRM 4.0 sandbox environment.  We hope to be on 
SRM  (Government Procurement) soon.  What the users really need is a way 
to see the shopping cart's history throughout the approval process.  I 
have heard, from a reliable source, that there is an approval preview 
summary, which would provide our users with just what they want, without 
resorting to a custom-coded inbox.  If I could bring that up, I could 
load all kinds of info into the workitem text.

I can find the place to set up dynamic columns, just not where to set up 
the inbox so the users would have to 'execute the workitem properly' (in 
a dream world!).

Thanks very much for the feedback.   If you have any pointers to share 
on the functionality of the SRM inbox that has passed me by, I'd be 
happy to post screen shots of a better inbox!

Sue
Dart, Jocelyn wrote:

>Hi Sue, 
>
>Secondary methods are not available in any inbox - yet.  Definitely not
>in SRM. 
>
>UWL would let you display the text of course. 
>
>And something to ask back to your users:
>* Do you REALLY want people approving/rejecting shopping carts etc. on
>the basis of a swift text summary - in which case use offline approval -
>you can show more details in the mail. 
>
>* If you want them to look at the details, just take away the quick
>approve/reject buttons (dynamic columns config) and force them to
>execute the workitem properly.  
>
>You can tailor the work item text, and you can also tailor the item
>overview list when they go into the shopping cart e.g. using screen
>variants. 
>
>Regards,
>Jocelyn Dart
>Senior Consultant
>SAP Australia Pty Ltd.
>Level 1/168 Walker St.
>North Sydney 
>NSW, 2060
>Australia
>T   +61 412 390 267
>M   + 61 412 390 267
>E   jocelyn.dart at sap.com
>http://www.sap.com
>
>The information contained in or attached to this electronic transmission
>is confidential and may be legally privileged. It is intended only for
>the person or entity to which it is addressed. If you are not the
>intended recipient, you are hereby notified that any distribution,
>copying, review, retransmission, dissemination or other use of this
>electronic transmission or the information contained in it is strictly
>prohibited. If you have received this electronic transmission in error,
>please immediately contact the sender to arrange for the return of the
>original documents. 
>Electronic transmission cannot be guaranteed to be secure and
>accordingly, the sender does not accept liability for any such data
>corruption, interception, unauthorized amendment, viruses, delays or the
>consequences thereof.
>Any views expressed in this electronic transmission are those of the
>individual sender, except where the message states otherwise and the
>sender is authorized to state them to be the views of SAP AG or any of
>its subsidiaries. SAP AG, its subsidiaries, and their directors,
>officers and employees make no representation nor accept any liability
>for the accuracy or completeness of the views or information contained
>herein. Please be aware that the furnishing of any pricing information/
>business proposal herein is indicative only, is subject to change and
>shall not be construed as an offer or as constituting a binding
>agreement on the part of SAP AG or any of its subsidiaries to enter into
>any relationship, unless otherwise expressly stated. 
>
>
>-----Original Message-----
>From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
>Of Susan R. Keohan
>Sent: Friday, 14 October 2005 12:01 AM
>To: SAP Workflow Users' Group
>Subject: SRM Inbox question
>
>Hi, (And please, don't laugh at me)
>
>We are preparing to upgrade from EBP 3.5 to SRM 4.0 or 5.0. Our users 
>find it difficult to approve/reject shopping carts on the basis of a 
>one-line description.
>In the R/3 inbox, we get the workitem preview pane, which allows us to 
>display a lot more information about the workitem and its' object.
>
>What are my possibilities for enhancing the SRM inbox to contain 
>something 'similar' to the preview pane (but prettier, of course).
>Unfortunately, UWL and Portals are not yet on the horizon. 
>
>Are secondary methods available in the SRM inbox ? Just a thought...
>
>Thanks, and happy WF-ing,
>Sue
>_______________________________________________
>SAP-WUG mailing list
>SAP-WUG at mit.edu
>http://mailman.mit.edu/mailman/listinfo/sap-wug
>
>_______________________________________________
>SAP-WUG mailing list
>SAP-WUG at mit.edu
>http://mailman.mit.edu/mailman/listinfo/sap-wug
>
>  
>