SAP Inbox through BSP

[Veit Unger]

Hello,

no it's not a completely new inbox, just kind of a different view on it 
:-)
In order to make your workflow items show up there you have to add the 
task id's in Customizing, look under CRM > Interaction Center > Visible 
Components > Inbox....


kind regards,
Veit 

--
Dipl. WiInf. Veit Unger
IBM Business Consulting Services / SerCon
Nahmitzer Damm 12 - 12277 Berlin
Germany

Tel.: +49 (0) 170-9147650 
eMail: veit.unger at de.ibm.com




"Dart, Jocelyn" <jocelyn.dart at sap.com> 
Sent by: sap-wug-bounces at mit.edu
24.11.2005 10:20
Please respond to
"SAP Workflow Users' Group"


To
"SAP Workflow Users' Group" <sap-wug at mit.edu>
cc

Subject
RE: SAP Inbox through BSP






That Workflow Modeler is a CRM special ! So can't help you there. 
 
SAPGUI for HTML on SBWP will work ok
but my understanding was that CRM has their own inbox?? 
Any CRM bods out there?
 
Regards, 
Jocelyn Dart 
Senior Consultant 
SAP Australia Pty Ltd. 
Level 1/168 Walker St. 
North Sydney 
NSW, 2060 
Australia 
T   +61 412 390 267 
M   + 61 412 390 267 
E   jocelyn.dart at sap.com 
http://www.sap.com 
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From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf 
Of Lyal Schumann
Sent: Wednesday, 23 November 2005 9:05 PM
To: sap-wug at mit.edu
Subject: SAP Inbox through BSP

Greetings W'flowers
 
Please excuse the vagueness of this post, but I'm not entirely sure myself 
what I need to do. Hence, any help or guidance, however obscure, would be 
appreciated. Alternately, recommendations for a nice mental institution 
would also be welcomed.
 
I am working on a CRM 4.0 (SP1) system, and have designed a rather lovely 
workflow the handles customer interaction records. Everything works fine 
using the Business Workplace in the SAP GUI. The boffins here have created 
a browser-based frontend using BSP that will be used by the Call Centre 
guys. While this includes an Inbox as standard, this does not seen to have 
any link to the SAP Business Workplace.
 
So, my question is: Is there an easy way of replicating the Business 
Workplace in the browser frontend? Or will I need to develop something 
specifically?
 
There is also a mythical Workflow Modeler that we can't seem to get 
working. Is this the answer to my plight?
 
Any suggestions will be welcomed!
 
Thanks
 
Lyal

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